Manager, Mortgage Funding

Neo Financial•Calgary, AB

3d•Hybrid

About The Position

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Neo is one of the fastest-growing fintech companies in Canada, recognized as #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025, and #1 Fastest Growing Company in Canada for 2024 by Globe & Mail. We have top-ranked mobile apps and credit cards, a team of over 500 people, 1M+ customers, and 10K+ retail partners. Reports to the Director, Quality Control & Reporting, we are looking for an exceptional, highly motivated Funding Manager to drive the daily operational execution and scaling of Neo’s mortgage business. As we continue to mature our capital model to a sophisticated whole loan sales and warehouse facility structure, this role will act as our primary operational gatekeeper. This isn't a traditional, check-the-box mortgage funding role. You will sit at the crossroads of day-to-day loan production, external institutional capital partners, and our internal Finance and Treasury teams. You will have direct operational ownership over daily funding activities including funding requests, warehouse facility allocations, and collateral tracking—ensuring that every single mortgage file is flawlessly funded, tracked against facility limits where required, and efficiently managed from origination through to funding. You will serve as the premier Subject Matter Expert (SME) for the entire mortgage funding process, overseeing the daily workflow, team productivity, and strict adherence to compliance and procedural guidelines. This is a high-leverage role designed for a details-obsessed operational heavyweight who loves optimizing high-volume workflows, understands the mechanics of facility draws, and thrives in a fast-paced tech-startup environment.

Requirements

A minimum of 5 years of progressive experience in mortgage funding operations, or a Closing Service provider environment within the Canadian mortgage industry.
At least 2–3 years of direct leadership or team management experience.
Deep, unshakeable knowledge of Canadian mortgage funding mechanics, and security enforcement.
Highly proficient with modern Loan Origination Systems (LOS), Salesforce CRM workflows, banking wire portals, and pipeline tracking spreadsheets.
Maintain a highly mindful awareness of fraud, misrepresentation, and Know Your Customer (KYC/AML) risk indicators within the mortgage ecosystem, responding to and escalating concerns seamlessly with internal risk teams.
Exceptional verbal and written communication skills.
You can easily bridge the gap between fast-moving sales/underwriting teams and meticulous, risk-focused internal Finance, legal, and Treasury partners.
You don't wait for a playbook; you write it.
Possess the capacity to manage multiple concurrent deadlines, handle intense volume pressure, and remain highly effective in a constantly changing environment.
Security screening, including a criminal records check and a credit check.

Nice To Haves

Direct, hands-on exposure to warehouse line operations, loan funding allocations, or investor pool adjustments is considered an asset.

Responsibilities

Oversee the final compliance review of executed closing packages.
Complete higher-tier file approvals and review complex exception requests within delegated authority.
Mitigate operational risk by ensuring all funding conditions, valid/enforceable securities, and identity verifications (IDV) are flawlessly cleared along with any other lawyer documents that are required.
Serve as the primary operational point of escalation for external settlement agents, solicitors, Title Insurance providers (FCT), and law firms from the initial instruction stage through to final wire disbursement.
Act as a point person for any Post-Fund related matters.
Manage the daily operational mechanics of requesting draws from our warehouse lenders.
Ensure every bridge or whole loan is accurately allocated to the correct credit facility based on specific investor purchase and time-hold parameters.
Monitor daily pipeline volume against warehouse facility concentration and liquidity limits (e.g., geographic restrictions, loan types, credit score) to ensure strict compliance before files are finalized for funding.
Partner directly with the internal Treasury team by providing real-time morning funding forecasts.
Act as the main operational point-of-contact for corporate Finance to reconcile daily wire activities, warehouse drawdowns, facility fees, and loan origination fees.
Support the tracking of the loan cost-basis for clean, aggregated pool delivery to secondary investors.
Direct, mentor, and coach the team of Funding Coordinators.
Establish clear performance standards, support defined Service Level Agreements (SLAs), track funding metrics, and own the training/onboarding process to scale our processing throughput at tech-startup velocity.