Manager - Microsoft Licensing

SHI International•Austin, TX

7d•Onsite

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. The Manager - Microsoft Licensing is responsible for leading a team of Microsoft licensing professionals dedicated to delivering exceptional customer experiences, driving licensing subject matter expertise, and supporting the retention and growth of Microsoft customer relationships. This leader serves as a strategic advisor, enabling their team to engage customers in a consultative manner that maximizes the value of Microsoft investments, simplifies licensing complexity, and strengthens long-term customer loyalty. The ideal candidate is a people-focused leader with strong Microsoft licensing knowledge, a passion for customer success, and the ability to develop high-performing teams that consistently deliver strategic guidance, operational excellence, and measurable business outcomes for both customers and the organization.

Requirements

Ability to develop and manage results-oriented recruiting and training programs
Ability to understand data and drive actions based on quantitative and qualitative insights/trends
Strong interpersonal, written, and oral communications skills
Strong mentoring and relationship building skills with ability to effectively manage and resolve group and interpersonal conflict situations
Skilled at executive communication, presenting to and working closely with internal and external leaders as required
Strong presentation/public speaking skills.
Completed Bachelor’s degree or a related experience.
3+ years of experience in Microsoft licensing, sales support, or a related field
2+ years of experience in an account management or sales related field
Working knowledge of Microsoft licensing programs and processes
Experience presenting leadership, sales organizations, customers, or business stakeholders.
Demonstrated history of strong performance, achievement, and professional growth.
Microsoft certifications must be maintained during employment

Nice To Haves

Additional certifications as required

Responsibilities

Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence.
Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes.
Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships.
Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management.
Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention.
Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence.
Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice.
Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.