Manager Merchant Risk

Paysafe • Jacksonville, FL

1d

About The Position

The Merchant Risk Manager is a key member of Paysafe’s Risk team, responsible for overseeing fraud and risk monitoring activities across our operations. This role requires a solid understanding of fraud, financial crime, chargebacks, and payments, along with proven experience leading high-performing teams. You will take ownership of daily monitoring processes, manage team performance, and foster a culture of excellence and accountability. As the first line of escalation for your team, you will be responsible for making informed decisions on cases within your sign-off authority. You will report to the Director of Risk and collaborate closely to optimize processes and drive operational improvements.

Requirements

• Bachelor’s degree in Business or a related field of study or relevant experience in lieu of the degree
• Five plus (2+) years of experience managing an operational team (ideally in payments, Financial Crime, fraud or Risk)
• Five plus (5+) years’ experience in risk, KYC, fraud, underwriting or financial crime in Payments
• Knowledge of various card brand (VI, MC, AX, DI) rules and regulations desirable
• Strong organizational and analytical skills
• Ability and willingness to take escalated cases and/or merchant calls, when required
• A solid sense of ownership and accountability
• Excellent communication (written and verbal) and interpersonal skills
• Strong attention to detail and ability to make real time, informed decisions
• Ability to work in team driven environment yet work independently to complete daily expectations and deadlines

Responsibilities

• Oversee the day-to-day operations of the Merchant Risk team, ensuring schedules are maintained, queues are actively managed, and tasks are completed in a timely manner.
• Collaborate with peers and leadership to implement system and process enhancements that streamline and optimize the merchant risk function.
• Monitor team performance closely to ensure alignment with annual risk objectives.
• Conduct detailed reviews and analysis of merchant transaction volumes and chargeback activity.
• Educate merchants on proper card acceptance procedures and fraud prevention best practices.
• Support cross-functional projects and training initiatives as needed.
• Act as an escalation point for communication with Executives, Legal, merchants, and sales offices to resolve complex issues.
• Compile card brand and other regulatory reports to ensure compliance with Paysafe and sponsor bank requirements.
• Drive team performance and accountability, ensuring high-quality output and adherence to risk protocols.
• Review and approve escalated cases within delegated authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager