Manager, Mental Health and Counselling Services

Yonge Street Mission • Toronto, ON

5d • Hybrid

About The Position

Yonge Street Mission (YSM) is a non-profit Christian organization dedicated to ending chronic poverty in Toronto. Since 1896, YSM has been transforming lives by offering holistic programs and services that enable vulnerable youth, families, adults experiencing poverty, and communities to move from surviving to thriving. YSM seeks staff who are passionate about their mission, have a heart for those in need, and believe in treating everyone with dignity and respect. This role will provide leadership, clinical oversight, and strategic direction to YSM’s mental health programs, overseeing program development, staff supervision, and external partnerships to ensure high-quality, accessible, and impactful mental health services aligned with YSM’s mission. YSM’s Mental Health & Counselling Services support chronically poor adults, families in need, and vulnerable youth through low-barrier counselling, psychiatry partnerships, and community-based mental health programming, aiming to address mental health barriers and empower individuals toward stability, healing, and long-term well-being.

Requirements

• Master’s degree in Social Work, Counselling, or a related field.
• Registration in good standing with one of the following: College of Registered Psychotherapists of Ontario (CRPO) or Ontario College of Social Workers and Social Service Workers (OCSWSSW)
• Minimum 3-5 years of progressive experience, including leadership or management of clinical teams.
• Strong clinical supervision experience and knowledge of evidence-based therapeutic practices.
• Experience working with vulnerable populations, including individuals experiencing poverty, trauma, and complex mental health needs.
• Demonstrated ability to lead programs, manage staff performance, and oversee service delivery.
• Strong organizational, problem-solving, and decision-making skills in high-pressure environments.
• Excellent interpersonal and communication skills, with the ability to collaborate across teams and sectors.
• Commitment to YSM’s mission, Christian values, and faith-based identity (including signing YSM’s Articles of Faith & Doctrine).

Nice To Haves

• Experience with program evaluation, reporting, and data systems (e.g., Salesforce) is an asset.

Responsibilities

• Lead and manage YSM’s mental health programs, including counselling services, psychoeducational groups, and low-barrier access points such as walk-in and drop-in clinics.
• Design and implement population-specific mental health strategies that respond to the needs of adults, families, and youth.
• Provide clinical supervision to staff, interns, and volunteer clinicians, ensuring compliance with professional standards (CRPO, OCSWSSW) and best practices.
• Recruit, onboard, coach, and develop a multidisciplinary team, fostering a culture of excellence, accountability, and continuous improvement.
• Oversee program evaluation, data tracking, and reporting using systems such as Salesforce and TIMESTR to measure outcomes and impact.
• Manage departmental planning, budgeting, and alignment with organizational priorities and funder requirements.
• Support staff in managing complex and high-risk cases, including crisis situations and safety planning.
• Build and strengthen external partnerships within the mental health sector (e.g., hospital partners, community networks, and collaborative tables).
• Represent YSM in external forums and contribute to broader systems-level collaboration and advocacy.
• Contribute to organizational life through meetings, spiritual practices, and cross-departmental collaboration.

Benefits

• values-based and highly collaborative and engaging work environment
• high value on staff’s mental health and well-being
• meaningful, innovative and impactful work
• opportunities to make a difference in the lives of children, families, and the community
• flexible hybrid work arrangements
• Group RRSP matching
• annual leave
• paid personal days
• comprehensive health and dental care coverage
• Employee and Family Assistance Program that includes counselling services by Christian professionals
• numerous other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager