Manager, Member & Supplier Engagement Electrical Division – Canada

Affiliated Independent Distributors

2d•Hybrid

About The Position

The Manager of Member and Supplier Engagement is responsible for Member and Supplier relations, performance, and growth for assigned Division(s) and for being the primary member and supplier relations support resource for the assigned Division(s). The focus for the individual includes, but is not limited to, Members’ adoption of AD Supplier Partners, successful on-boarding of new Members, support Divisional Executives in managing the division’s network infrastructure, serving as a Member advocate, processes (and accompanying metrics) that enable the business unit to reach more members through the use of technical platforms and structured cadences, developing and/or maintaining proactive and positive relationships with all existing members and suppliers while driving their understanding of AD and available programs and services.

Requirements

Strong interpersonal skills with the ability to build and maintain positive, long-term relationships.
Ability to establish rapport with senior leaders, executives and relationships with our Members and Supplier Partners.
Ability to build and maintain personal network of respected Members and Suppliers who provide ideas, feedback, counsel, and guidance.
Strong personal leadership and energy profile.
Strong drive and work ethic.
Well organized and able to work well independently.
Ability to successfully facilitate meetings, listen and assimilate opposing views and build consensus with high-powered individuals (senior distributor and supplier executives).
Ability to successfully execute against the above consensus.
Strong Financial/Data acumen – Able to produce, understand, and utilize applicable data to measure and drive results.
Ability to successfully communicate, negotiate and resolve conflict at the senior executive level (ability to be forceful but diplomatic).
Results oriented (but not at the expense of alienating Members/Suppliers by not getting the needed group buy-in and support).
Ability to deliver results through teamwork (proven ability to build and lead a cross-functional team).
Strong communication skills (written and verbal).
Strong presentation / speaking skills (comfortable in front of large groups).
Bachelor’s degree, MBA preferred. A candidate’s formal education and degree is secondary to their work experience.
A demonstrable and consistent record of achieving goals.
Successful experience in implementing/managing/selling a service, program and/or a concept (AD is not a product).
3+ years of experience in the electrical and/or industrial channel.
3+ years Business Development and operations experience.
Experience in implementing programs and services.
Technical literacy – MS Excel, Word, Outlook, Power Point, etc. “Web & Social Media Savvy.”
Experience in implementing and adopting of Salesforce is a plus.

Responsibilities

Manage relationships with assigned existing Division Members.
Manage Member Participation Rate - Drive increased AD participation rates by overseeing programs that encourage Members to maximize earnings and volume with preferred Supplier Partners.
Manage processes that gather continuous feedback on Member satisfaction with the organization. Identify concerns and opportunities, ensure that internal departments are responsive and take corrective action as necessary.
Utilize and analyze collected data to identify new opportunities to shift spend within Member’s purchases, to AD Strategic Supplier Partners via Conversions.
Manage all new member prospect inquiries to join AD and develop and maintain a robust pipeline of new member prospects for outreach.
Train new and existing Members on AD’s benefits, programs, and operations. Drive adoption of and participation in existing AD programs.
Oversee Member compliance with published Membership participation requirements (see Membership Criteria document).
Conduct AD business reviews with the majority of each Division’s members via technology solutions and structured processes.
Conduct AD business reviews with new Members as required.
Manage member scorecard and compliance processes.
Manage processes that enable the business unit to reach more members using technical platforms and structured practices.
Monitor and analyze sales/earnings data and trends; take predictive stance and corrective actions as appropriate to maintain growth of the division.
Support Members in their efforts to infuse AD into their company culture through Market Planning activities; including but not limited to; management of AD Market Planning Process which includes technical support and assistance in registering activities, joint business planning and Field Marketing Summit participation.
Alert Members to potential opportunities with Supplier Partners and assist in conflict resolution.
Support gathering and responding to competitive group intelligence, Membership (both distributors and suppliers), returns, and value proposition of competitive and adjacent groups.
Responsible for the success of Member Programs; ex. Manage Market Planning, Conversion Campaign Program, Field Marketing Summits, etc.
Follow up on all divisional surveys and requests of membership.
Support Business Executives in Business Development efforts: Assist in identifying potential Member prospects by geography, product focus, service focus and industry.
Participate in AD Value Proposition presentations to assigned Membership prospects.
Assist in the vetting of prospective Members to determine their alignment with defined Membership criteria.
Assist in communication efforts with exiting local market Members when introducing a new Member in the same or overlapping market.
Supports on-boarding and training of new Members.
Design and build presentations to support member engagement activities.
Support Division Executives in managing the Network Committee Governance Structure: Collaborate with the Division Executives on Member network assignment to ensure we balance participation and mitigate competitive risk.
Leverage Network Structure by identifying and implementing areas of opportunity for Member engagement.
Ensure that Network participation is adopted and properly attended by senior delegates of AD Member organizations.
Follow up with Members who are not in compliance with LLC requirements for attendance at Networking meetings.
Collaborate with the division leader(s) to drive increased engagement and participation with all existing and potential Suppliers:
Take a strong advocacy position on behalf of Members with Suppliers.
Manage ongoing utilization of the Conversion process throughout the assigned Divisions.
Liaison with division executives regarding supplier programs and potential opportunities with Members.
Main point of contact for Member facing conflict resolution for assigned Divisions.
In conjunction with the division executives and the Marketing Department, help implement and drive programs and promotions.
Identification and evaluation of prospective Suppliers.
Participate in Supplier meetings and conferences, as needed.
Execute and follow up on all divisional supplier surveys, as needed.
Responsible for annual issuance of the Power Purchase Survey, and development of action items to improve AD Member and Supplier participation rate.
Manage all new supplier inquiries for assigned Division(s) and develop board ready briefing packages on recommendations.
Develop and maintain a robust pipeline of new electrical adjacent categories and potential supplier relationships to drive Divisional growth.
Support agenda development and planning for supplier program reviews, council meetings and supplier conferences.