Member Engagement Manager

Breast Cancer Research Foundation • New York City, NY

8d • Remote

About The Position

The Member Engagement Manager plays an integral role in engaging representatives of member organizations (both nonprofit and industry) and individual patient/advocate members to encourage and ensure active participation of all stakeholders. In addition, this role is responsible for member communications, providing input into marketing collateral and coordination of the social media calendar. This position is 100% remote.

Requirements

• A bachelor’s degree
• Minimum of 4 years’ professional experience, preferably in a health, advocacy, or policy field
• Experience working in a nonprofit and membership organization strongly preferred.
• Experience with database management, event operations, and logistics.
• Excellent written and oral communications skills
• Excellent customer/stakeholder relations skills
• Strong time-management and organizational skills, with demonstrated attention to detail and ability to meet deadlines
• Highly skilled in Microsoft Office Suite
• Able to work longer hours and/or on weekends as occasionally required.

Nice To Haves

• Experience with WordPress website and social media platforms management is a plus
• Proficiency in Constant Contact, Salesforce.com and Google Workspace is a plus.

Responsibilities

• Responsible for management of all membership activities, member profile/programs, data, tracking and reporting, including but not limited to: Membership Engagement Plan
• Responsible for the design and execution of this plan to provide one-on-one, regular outreach to top-tier Alliance nonprofit and key patient advocate members via email and phone to ensure awareness of member programs and resources and identify areas for potential collaboration
• Assess member engagement opportunities and encourage their participation in Alliance initiatives, events and working groups
• Responsible for onboarding and orientation of new members and new staff of existing members
• Act as staff representative for the Executive Group Membership Committee
• Maintain quarterly reporting/tracking of member activities to increase membership and member participation against established metrics
• Evaluation of participation levels of all members across stakeholder groups using available Salesforce and Alliance website dashboard data
• Manage member communications distributed through Constant Contact
• Responsible for content and management of the Quarterly MBCA e-newsletter and monthly bulletins in coordination with Executive Director and marketing/communications consultant
• Manage the Mertz Travel Grant Program and Executive Group Travel Grants on an annual basis with communications to members, tracking of member access and reimbursements and follow-up of post-conference requirements.
• Responsible for ensuring members are providing updates and additions to member profiles and programs on mbcalliance.org
• Administrative support of member-led working groups and subcommittees as needed.
• Review and upload relevant MBC-related FORCE syndicated and research content for publication as an Alliance Blog post
• Represent the Alliance at various conferences and meetings with management of an Exhibit Booth if applicable
• Participate in planning and logistics for both in-person and virtual all-member meetings

Benefits

• Medical, dental and vision coverage from the first day of employment
• BCRF helps significantly defray the cost of out-of-pocket expenses with contributions to a health reimbursement account or health savings account.
• The opportunity to enroll in pre-tax Commuter Transit, Flexible Spending Account or Health Savings Account and Dependent Care Account from the first day of employment.
• 401K, with up to a 5% match each pay period
• Paid parental leave offering 18 weeks 100% paid leave for a birthing parent and 12 weeks 100% paid leave for non-birthing parent
• 15 days of annual vacation time in the first year of employment, increasing with length of service
• 7 days of annual paid sick time
• Paid holidays along with BCRF-wide half days and summer Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level