Manager, Medical Operations - White Plains, NY

Veterinary Emergency Group (VEG)•White Plains, NY

2d•$110,000 - $140,000•Onsite

About The Position

VEG is seeking a project manager to execute the Medical team’s strategy across its national network of emergency hospitals. The Manager, Medical Operations will drive high-impact initiatives from planning through launch, maintain the operating rhythm for the team’s project portfolio, and work alongside doctor leaders. The first major assignment will be coordinating AI and clinical technology projects that support strategic priorities for 2027, in partnership with clinical project owners and the Senior Director of Medicine, who owns the clinical vision. The role combines project planning, portfolio operations, decision governance, risk management, and communications. The manager will own and maintain the systems designed by the Senior Director, including the OKR cycle, project tracker, weekly roll-up, and leadership readouts. They will also support recurring leadership forums and the Medical team’s communications, helping translate clinical work for executive, cross-functional, and hospital audiences. This position is based at VEG headquarters in White Plains, New York, where the company prioritizes in-person collaboration. VEG describes its mission as helping people and their pets when they need it most and emphasizes a people-centric, inclusive workplace.

Requirements

At least 3 years of program or project management, operations, or strategy experience.
Track record of driving complex, cross-functional work to completion without formal authority.
Comfort working with ambiguity in early-stage builds, including phased plans, shifting scope, and multiple partners.
Clear, concise writing for governance decks, executive readouts, and field-facing communications.
Data fluency, including advanced Google Sheets and Slides skills.
Good judgment about where operations ends and clinical expertise begins.
Bachelor’s degree.
Alignment with VEG’s mission and values.
Love of animals and the people who care for them.
People-centric and empathetic approach, with an effort to understand different perspectives.
Humility, including acknowledging mistakes, sharing credit, and recognizing team accomplishments.
Ownership of work and accountability for outcomes and long-term results.
Curiosity and an ongoing interest in learning and developing skills and knowledge.

Nice To Haves

Experience in clinical, healthcare, or another regulated environment is strongly preferred.
Tableau, SQL, or Snowflake experience is a plus.

Responsibilities

Build project plans with clear owners, milestones, dependencies, and completion criteria.
Design and run meetings, prepare pre-reads, maintain decision logs, and keep project work moving toward deliverable timelines.
Own preparation and follow-up for recurring Medical leadership forums, including monthly business reviews.
Establish working groups and decision bodies, define stage gates, and provide data-backed go/no-go recommendations to leadership.
Track dependencies across Technology, Solutions & Insights, Legal, IT/Security, L&D, Field Operations, and external partners; surface conflicts and blockers early.
Operate and maintain the Medical team’s OKR cycle, project tracker, weekly roll-up, and leadership readouts as the source of truth for portfolio status, and help improve these systems over time.
Tailor communications for executive leadership, cross-functional VQ partners, and hospital field teams.
Run the Medical team’s communications, including monthly Clinical Corner features, Myth Busters, the medical strategy roadshow, and the biannual State of VEG Medicine report, in partnership with doctor leaders who author clinical content.
Own project plans and operating cadence for AI and clinical technology projects across Medical, Technology, Legal, and Education teams.
Set meeting timelines, prepare readouts, and drive next steps for AI and clinical technology initiatives.
Establish processes for clinical input, evaluation, and approval, with defined responsibilities and decision points.
Manage dependencies involving technology, external partnerships, privacy, and security.
Organize work to focus clinical input, protect clinical experts’ time, and support timely decisions.
Prepare leadership to assess progress, resolve tradeoffs, and determine readiness for each next phase.

Benefits

Competitive base salary of $110,000–$140,000 based on experience, plus bonus and benefits.
Comprehensive health and wellness benefits starting on day one.
Access to free therapy or counseling.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Inclusive fertility and family-building care.
Unlimited PTO for vacation or sick days.
Employee referral program.
Casual office attire.
Employees may bring their pets to work.
VEG merchandise.
Food in the office fridge and free lunches twice a week.
Company laptop.
Monthly cell phone reimbursement.
Free parking and shuttle service from the White Plains Metro-North station.