Manager, Medical Affairs Operations

Medela•Tampa, FL

3d•Hybrid

About The Position

Medela LLC is seeking a highly experienced and operationally driven Medical Affairs professional to serve as their Medical Affairs Operations Manager. This role is crucial for leading the execution of global Medical Affairs programs, educational initiatives, and real-world evidence activities. The position acts as a key liaison between Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure the successful delivery of scientific and educational programs aimed at improving outcomes in maternity and neonatal care. The role involves managing operational execution, overseeing timelines, budgets, KPIs, reporting, tools, and stakeholder communications for multiple initiatives. It also includes coordinating customer cohorts for education and intervention programs, driving process improvements, and optimizing systems for scientific communications and medical information management. Additionally, the role coordinates real-world evidence initiatives, tracks program outcomes, develops evidence-based materials, and partners cross-functionally to execute evidence-generation strategies. The manager will also oversee operational planning and execution for global congresses, symposia, and medical education programs, ensuring compliance with industry regulations. Finally, the role involves leading and developing a high-performing team, fostering collaboration, and promoting accountability and continuous improvement within a global, matrixed organization.

Requirements

Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required
5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments
Prior experience working directly within a Medical Affairs function required
Experience coordinating: Real-world evidence initiatives, Feasibility studies, KOL engagement programs, Medical education initiatives, Scientific congress operations
Minimum 2 years of direct people leadership experience
Proven ability to manage complex cross-functional initiatives in a global environment

Nice To Haves

Master’s degree (MPH, MSN, MS, or equivalent) preferred
Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition
Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments
Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred
PMP certification or equivalent project management experience is a plus
Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus

Responsibilities

Lead Global Medical Affairs Operations
Manage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programs
Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiatives
Coordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collection
Drive continuous process improvement and operational excellence across Medical Affairs activities
Maintain and optimize systems supporting scientific communications, field education, and medical information management
Drive Real-World Evidence & Scientific Program Execution
Coordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sites
Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data
Develop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomes
Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies
Translate clinical insights into compliant, customer-facing tools and educational resources
Oversee Medical Education & Congress Operations
Lead operational planning and execution of global congresses, symposia, and medical education programs
Ensure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standards
Oversee congress logistics, budgets, vendor management, timelines, and post-event reporting
Collaborate with internal stakeholders to align educational initiatives with organizational priorities
Lead & Develop a High-Performing Team
Foster collaboration across global and cross-functional teams
Operate effectively within a matrixed, global organization
Promote accountability, innovation, and continuous improvement