Manager, Medical Affairs Operations

Medela•McHenry, IL

2d•Hybrid

About The Position

Medela LLC is seeking a highly experienced and operationally driven Medical Affairs professional to serve as their Medical Affairs Operations Manager. This role is crucial for leading the execution of global Medical Affairs programs, educational initiatives, and real-world evidence activities. The manager will act as a key liaison between Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure the successful delivery of scientific and educational programs aimed at improving outcomes in maternity and neonatal care. The position is based in McHenry, IL, with a hybrid work model (3 days in-office, 2 days remote).

Requirements

Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required.
5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments.
Prior experience working directly within a Medical Affairs function required.
Minimum 2 years of direct people leadership experience.
Proven ability to manage complex cross-functional initiatives in a global environment.
Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition.
Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments.
Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred.
PMP certification or equivalent project management experience is a plus.
Experience coordinating: Real-world evidence initiatives, Feasibility studies, KOL engagement programs, Medical education initiatives, Scientific congress operations.
Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus.

Nice To Haves

Master’s degree (MPH, MSN, MS, or equivalent) preferred.

Responsibilities

Manage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programs.
Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiatives.
Coordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collection.
Drive continuous process improvement and operational excellence across Medical Affairs activities.
Maintain and optimize systems supporting scientific communications, field education, and medical information management.
Coordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sites.
Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data.
Develop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomes.
Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies.
Translate clinical insights into compliant, customer-facing tools and educational resources.
Lead operational planning and execution of global congresses, symposia, and medical education programs.
Ensure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standards.
Oversee congress logistics, budgets, vendor management, timelines, and post-event reporting.
Collaborate with internal stakeholders to align educational initiatives with organizational priorities.
Foster collaboration across global and cross-functional teams.
Operate effectively within a matrixed, global organization.
Promote accountability, innovation, and continuous improvement.