Manager, Media Systems Operations - Live Sports

Netflix•Los Angeles, CA

1d•Hybrid

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. The Opportunity Netflix seeks deep subject matter expertise in Live Sports media management. You will be a bridge between Live Sports Content, Production Management, Product, Engineering, suppliers, and external production teams, using your expertise to help our team execute on business requirements, scale media delivery workflows, ensure the success of our productions, and support downstream teams. Your understanding of this domain will allow you to identify underlying technical dependencies of stakeholder needs and opportunities to up-level media operations. Your work will consist of: Building best practices for production media management on Live Sports events. Shaping operational strategy for Live Sports media delivery. Production setup and onboarding to Media Asset Management (MAM) systems. Supporting and troubleshooting for users delivering Live Sports media. Providing guidance to internal teams leveraging production media. Serving as "a voice of the user" for Product and Engineering teams, by identifying and communicating the technical requirements of creative and production needs. Collaborating with suppliers and providing feedback on tooling to help identify opportunities for improvement. Aiding in solution and new tool discovery, including support for proof-of-concept efforts. Success looks like production readiness for major events, stakeholders confidence in our Live Sports media management capabilities, scalable and frictionless media delivery operations, including comprehensive documentation and training. Key Responsibilities Scaling media delivery operations Build operational strategies that ensure readiness for Live Sports events, delivery specifications for new media types, user guides specific to the Netflix Live Sports media management, and internal training materials. Providing expert strategic consultancy to cross-functional partners Leverage subject matter expertise to “connect the dots” between content, production, technical teams, and external suppliers, ensuring that user needs are captured in system and tool development. You will also ensure that systems and workflows built for Live Sports Media Management align with industry best practices to ensure efficiency and interoperability. Discovery and testing Work hand-in-hand with stakeholders to evaluate new tools and systems that support production media delivery. This will include standing up “proof of concepts” and comprehensively capturing results. You will also help ensure that Netflix product and technology teams have context necessary for successful integration of third party solutions where appropriate. Vendor management Serve as a key point of contact for suppliers providing solutions that support Live Sports media delivery. Supporting Live Sports media management system operations Advise on media ingest rules, data taxonomies, file organization, media management system access rules, and automated workflow orchestration, based on production needs. You will also facilitate the change management required to ensure our systems can facilitate current production needs. Training and onboarding Onboard external and internal users to Live Sports media delivery systems, managing permissions and creating documentation and learning resources to ensure that user training is scalable. Production support and issue escalation Leverage experience to inform support models being developed by the company for systems supporting Live Sports events. This role may need to provide direct issue triage for critical and time-sensitive production media management issues.

Requirements

Familiarity with MAM/PAM system operations for large-scale global sporting events (e.g., World Cup or Olympics), including automated workflow orchestration, vendor/supplier relationship management, troubleshooting, access controls, and rights restriction workflows. Ideal candidates will have experience building media workflows and systems capable of supporting multiple event and sport types.
Deep understanding of relevant infrastructure, including cloud/hybrid/on-prem architectures, live ingest & replay servers (e.g., EVS), file-based media encoding solutions, live ingest standards (e.g., SRT/HLS/SMPTE 2110), database management, and real-time graphics. Awareness of best practices for handling original camera footage file formats, including color management and data verification.
Experience working within host broadcast environments, managing multilateral and unilateral feeds, and ensuring workflow compatibility with third-party media management systems.
Extensive experience with post-production media management and workflow support, including familiarity with editorial/finishing tools such as Adobe Premiere, Avid Media Composer, and DaVinci Resolve.
Strong familiarity with automated video and audio analysis tools in Live Sports workflows, including transcription, translation, person recognition, OCR, logo detection, and key play detection.
Familiarity with workflows for creating secondary assets, including highlights, promotional assets, live clipping, and direct publishing to social media platforms from clipping tools.
A passion for training, educating, and onboarding stakeholders across all levels of experience and technical expertise.
Ability to foster trusted, collaborative relationships with individuals from various backgrounds, cultures, and experiences.
An earnest and inclusive team player who will be a great steward of the Netflix culture.

Nice To Haves

Experience in data governance, with the ability to advise on and implement taxonomies/ontologies for organizing and finding media. Familiarity with industry-standard schemas (e.g., SportsML/IPTC) and experience integrating sports data services into a MAM environment.
Experience building tiered support workflows for MAM systems, including issue escalation to system providers.

Responsibilities

Building best practices for production media management on Live Sports events.
Shaping operational strategy for Live Sports media delivery.
Production setup and onboarding to Media Asset Management (MAM) systems.
Supporting and troubleshooting for users delivering Live Sports media.
Providing guidance to internal teams leveraging production media.
Serving as "a voice of the user" for Product and Engineering teams, by identifying and communicating the technical requirements of creative and production needs.
Collaborating with suppliers and providing feedback on tooling to help identify opportunities for improvement.
Aiding in solution and new tool discovery, including support for proof-of-concept efforts.
Build operational strategies that ensure readiness for Live Sports events, delivery specifications for new media types, user guides specific to the Netflix Live Sports media management, and internal training materials.
Leverage subject matter expertise to “connect the dots” between content, production, technical teams, and external suppliers, ensuring that user needs are captured in system and tool development. You will also ensure that systems and workflows built for Live Sports Media Management align with industry best practices to ensure efficiency and interoperability.
Work hand-in-hand with stakeholders to evaluate new tools and systems that support production media delivery. This will include standing up “proof of concepts” and comprehensively capturing results. You will also help ensure that Netflix product and technology teams have context necessary for successful integration of third party solutions where appropriate.
Serve as a key point of contact for suppliers providing solutions that support Live Sports media delivery.
Advise on media ingest rules, data taxonomies, file organization, media management system access rules, and automated workflow orchestration, based on production needs. You will also facilitate the change management required to ensure our systems can facilitate current production needs.
Onboard external and internal users to Live Sports media delivery systems, managing permissions and creating documentation and learning resources to ensure that user training is scalable.
Leverage experience to inform support models being developed by the company for systems supporting Live Sports events. This role may need to provide direct issue triage for critical and time-sensitive production media management issues.