Manager, Marketplace and Social Commerce

Kendra Scott•Austin, TX

19h

About The Position

Own and scale Kendra Scott’s marketplace and social commerce business with a primary focus on Amazon 3P (FBA). Drive a multi-year growth roadmap across established and emerging third-party marketplaces and social commerce platforms, balancing aggressive revenue expansion with brand integrity, operational excellence, and best-in-class customer experience.

Requirements

5+ years in eCommerce, marketplace, or social commerce, with strong Amazon 3P (Seller Central/FBA) experience
Bachelor’s degree in Business, Marketing, or related field (preferred)
Proven track record of driving revenue growth and profitability in marketplaces
Deep understanding of marketplace dynamics including Buy Box mechanics, reseller ecosystems, brand protection, SEO, A+ content, and digital merchandising
Highly analytical, strong command of GA, Excel, and platform analytics
Experience launching or scaling new marketplaces and dropship models
Strong operator with high ownership and ability to influence cross-functional stakeholders
Customer-obsessed with strong brand judgment
Strategic, execution-focused, and highly accountable
Organized, fast-moving, and detail-oriented
Adaptable, adept at working in dynamic cross-functional environments
Clear, direct communicator comfortable with senior stakeholders

Nice To Haves

Experience in jewelry, accessories, or consumer goods (preferred)
Experience with emerging social commerce platforms e.g., TikTok Shop (preferred)

Responsibilities

Define and execute scalable marketplace and social commerce strategy across Amazon (primary), Meta Commerce, and emerging platforms
Own and deliver a 3-year growth plan, driving YoY revenue, engagement, and profitability
Build and prioritize channel roadmap based on revenue, CAC, and profitability
Achieve category leadership through optimization of availability, awareness, conversion, and retention levers.
Take responsibility for the commercial success of Amazon 3P, including managing performance to hit sales plan (and stretch goals), and oversight of key drivers of success
Lead and support all Amazon 3P (FBA) operations including Seller Central management: pricing, catalog, inventory, fulfillment, compliance, and Buy Box performance.
Partner with existing service providers on the design and execution of all Amazon 3P functional areas, including collaboration and project management of cross-functional efforts and workflows
Serve as the primary liaison and POC between internal and external teams
Collaborate with marketplace partners to identify opportunities to drive incremental sales, improve new-to-brand customer engagement, and/or increase profitability; and work with existing service providers to implement solutions
Manage Meta Commerce and evaluate expansion into additional social commerce platforms (e.g., TikTok Shop)
Monitor and manage KPIs across traffic, conversion, sell-in, sell-through, margin, Buy Box share, and inventory health
Identify risks (inventory, pricing, CX, compliance, and unauthorized / counterfeit resellers) early and take corrective action
Proactively manage Amazon FBA capacity constraints, including storage limits, restock limits, and inbound planning, to ensure in-stock rates and revenue are not constrained.
Partner with internal brand protection and external vendors to identify, report, and remove unauthorized and counterfeit sellers, enforcing reseller policies and protecting brand equity
Optimize listings using SEO, A+ content, imagery, and conversion best practices
Manage promotions, advertising inputs, and marketplace-specific levers to drive growth
Ensure best-in-class PDPs and content tailored to each platform
Drive optimal assortment strategy with merchandising, digital, and wholesale teams
Collaborate with internal teams and external service providers on product launch; managing the pipeline for assortment changes and new product launches
Drive differentiated on-platform experiences via content, merchandising, reviews, and promotions
Collaborate with internal teams and agencies to support key business moments (e.g., sale periods, high-velocity events)
Protect brand equity through strict adherence to marketplace standards, gating, and UX consistency
Continuously elevate customer experience vs. competitors
Own assortment and merchandising for Meta and TikTok Shops; partner with Social to ensure products are accurately tagged in content, aligned with inventory and campaigns.
Act as central point of contact for marketplace and social commerce
Partner cross-functionally (eCommerce, Marketing, Merchandising, Creative, Operations, Tech) to execute growth initiatives
Work with planning and allocation teams on forecasting / planning inventory flow to optimize sell-through, minimize storage fees, and avoid capacity-related disruptions or stranded inventory
Act as primary point of contact and strategic thought partner for third-party marketplace agency, setting priorities, managing performance, and ensuring alignment with growth and brand objectives
Align teams on timelines, dependencies, and priorities
Influence stakeholders across marketing, product, tech, and operations
Lead marketplace expansion including onboarding new platforms, dropship models, and pilot programs
Own performance management across traffic, Buy Box share, conversion, revenue, margin, and inventory health
Work with external service providers to ensure advertising aligns with business goals, KPIs (e.g., TACOS, ROAS), and budget priorities
Translate data (GA, Excel, platform dashboards) into clear actions and forecasts
Deliver concise executive reporting and continuously adapt to competitive and algorithm changes