Sr Manager Marketplace (Digital Commerce & Pricing)

Staples Inc.•Framingham, MA

8h•$113,000 - $156,000•Onsite

About The Position

As the Senior Manager, Marketplace (Digital Commerce & Pricing), you will be responsible for owning and optimizing performance across key third-party marketplace channels (e.g., Amazon, Walmart, or similar platforms). You will drive revenue growth, improve conversion, and enhance profitability through a combination of marketplace strategy, and operational pricing decisions. This role requires strong hands-on marketplace expertise, including experience managing listings, digital merchandising, sponsored advertising, and channel-level P&L performance. Pricing is a key component of the role, with a focus on competitive positioning, promotions, and margin optimization within dynamic marketplace environments. You will collaborate closely with Merchandising, Marketing, Finance, Operations, and Product teams to deliver against enterprise growth objectives and enhance the digital customer experience. This position reports directly to the Director and oversees complex marketplace operations, leveraging data-driven insights to deliver measurable results.

Requirements

Strong hands-on marketplace experience with platforms
Deep understanding of digital commerce levers, including content, conversion optimization, and merchandising
Analytical mindset with the ability to interpret data and drive actionable insights across marketplace performance
Ability to operate in a fast-paced, performance-driven environment with multiple competing priorities
Strong cross-functional collaboration skills across Marketing, Merchandising, Finance, and Operations
High degree of business acumen with comfort managing revenue and margin trade-offs
Excellent communication skills and ability to influence stakeholders
Proven experience owning or managing marketplace channels
Demonstrated success driving revenue growth, conversion, and performance metrics in digital commerce environments
Bachelor’s degree in Business, Marketing, Finance, or a related field OR equivalent work experience
8+ years of experience in eCommerce, marketplace operations, digital commerce, or related roles
2+ years of leadership or team management experience
Strong analytical skills with experience using data to drive business decisions (Excel, BI tools, etc.)

Nice To Haves

Experience managing channel-level P&L or key business metrics (revenue, margin, ROAS)
Exposure to pricing strategy, promotions, or competitive pricing in a marketplace environment (2–3 years preferred)
Background in retail, consumer goods, marketplaces, or high-SKU environments
Familiarity with tools such as Tableau, Power BI, or similar analytics platforms
Experience operating in cross-functional, matrixed organizations

Responsibilities

Own and optimize performance across marketplace channels, including revenue, conversion, and profitability metrics
Monitor and respond to competitive dynamics, assortment gaps, and marketplace trends to maintain strong positioning
Drive end-to-end marketplace execution, including promotions, assortment, and merchandising strategies
Develop and execute pricing and promotional strategies to remain competitive while protecting margin
Analyze marketplace performance data (traffic, conversion, pricing, ads, sales) to identify growth opportunities
Partner with Product, Merchandising, and Supply Chain teams to align assortment and inventory
Collaborate cross-functionally with Marketing and Finance to support P&L management and business planning
Establish and track KPIs (revenue, conversion, Buybox management, margin, pricing competitiveness) and continuously optimize performance
Support adoption of best practices and tools across marketplace operations, including pricing and performance tracking
Identify and implement continuous improvements across marketplace execution, workflows, and analytics