Manager, Marketing Operations

Fidelity Canada•Toronto, ON

1d•CA$146,000 - CA$170,000•Hybrid

About The Position

The Manager, Content Supply Chain Optimization plays a central role in modernizing and accelerating the flow of marketing content across the organization. This strategic, hands-on role is responsible for overseeing the content supply chain—including intake, workflow, production, translation, and distribution—while optimizing systems, processes, and technology. The Manager will lead a team of production and operations professionals, partnering closely with creative, compliance, translation, and external vendor teams to ensure efficient, high-quality, and timely delivery of content.

Requirements

Ability to think creatively and strategically by creating short- and long-term plans.
Demonstrate an innovative, collaborative and proactive approach.
Proven leadership experience with a focus on developing and leveraging the capabilities of a high-performing team.
Project management, strong organizational skills and ability to quickly pivot and manage changing priorities.
Enthusiasm for technology, generative AI, automation and an ability to balance vision with execution.
Ability to communicate clearly, persuasively and diplomatically to a wide range of audiences.
5+ years’ marketing operations experience, preferably strong technology and data experience.
3 years of experience leading and growing a highly performing marketing team.
Experience in leading and developing a high performing team.
Deep awareness of the latest trends in marketing and in the production of high-level content.
Strong experience in marketing technology strategy and implementation relates to content supply chain.
Experience in executing and optimizing content production planning processes.
Experience in Marketing workflow management and optimization, particularly through Adobe Workfront.
Experience working with creative and design teams and familiarity with content production processes.
Current work authorization for Canada is required.

Responsibilities

Lead and develop a high-performing Marketing Production/Operations team, including managing performance cycles, balancing team capacity, and cultivating a business-focused, results-driven culture.
Manage marketing resources to optimize end-to-end content supply-chain delivery, including maintaining documented frameworks for intake, scoping, prioritization, creation, translation, quality assurance, compliance review, and distribution.
Define and maintain Service Level Agreements for key processes and projects with stakeholders.
Standardize and streamline hand-offs, signoffs, and maintain version control.
Ensure processes are in place to manage the content lifecycle, including managing, removing, and updating expiring content across all channels.
Facilitate regular meetings with other groups to align on priorities and ensure high velocity project delivery.
Provide constant communication to stakeholders keeping them up-to-date on delivery and prioritization.
Lead a comprehensive approach to planning, managing, and optimizing the use of resources within a marketing department to complete projects.
Own the ongoing planning process and roadmap related to workflow, automation, and content supply chain.
Conduct regular reviews to identify and fix bottlenecks by leaning into optimization across people, process, and technology.
Participate in the annual business planning process and the quarterly forecasting process.
Act as business owner for workflow technology (Workfront), Digital Asset Management and document storage technologies (ex. Adobe Creative Cloud / Firefly / Wiredrive), content supply chain tools (AI content creation like LLMs; design tools like Firefly; online proofing and compliance tools).
Build and maintain relationships with the wider Marketing team, technology teams, emerging businesses, Fidelity International, FMR and other partners to continuously update the roadmap technology roadmap in pursuit of greater efficiency and project speed.
Oversee implementation and integration of content workflows.
Ensure seamless integration of various technologies to enable efficient workflow, scalability and content velocity.
Ensure up-to-date detailed technical documentation is available clearly outlining integration points, data flows, access matrix, access management processes and risks/controls.
Own and manage risk and controls assessment processes.
Vendor Management by developing vendor management strategy, regularly evaluate third-party vendors and/or agencies and holds them accountable to service delivery standards.
Develops methodology for determining the need to outsource to third-party vendors/agencies.
Owns the vendor selection process in partnership with other Directors/Stakeholders if necessary.
Develops KIPs/scorecard to assess vendor/agency performance.
Monitors third-party vendors and/or agencies performance.
Ensure that risk management procedures and well-functioning controls are in place to manage risks.

Benefits

Flexible working arrangements
Competitive total compensation
Company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums
Up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including two paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation