Manager Marine Operations

Pontoon Saloon•Nashville, TN

1d•Onsite

About The Position

Manager Marine Operations:Are you passionate about hospitality and creating exceptional guest experiences? Pontoon Saloon and Nashville Water Taxi, Nashville’s premier passenger vessel operations, are looking for an experienced manager within Passenger Vessel Experience & Sales to join our dynamic team. This role is perfect for a self-starter with a strong work ethic and a knack for growing business and a startup atmosphere.

Requirements

Proven management experience in marine operations, passenger vessels, or fleet management.
Demonstrated ability to lead, mentor, and schedule a diverse team of maritime professionals.
Exceptional logistical capabilities with the ability to juggle daily operations alongside complex event setups.
Strong written and verbal communication skills; ability to create clear documentation and training materials.

Nice To Haves

Active USCG Master's License strongly preferred.
Active membership in the Passenger Vessel Association (PVA) highly desired.

Responsibilities

Serve as the primary leader and manager for all vessel Captains, fostering a culture of professionalism, safety, and excellence.
Manage and support Dockmasters, ensuring smooth dockside operations and seamless communication between vessels and shore.
Oversee the full lifecycle of marine staff employment — hiring, interviewing, and comprehensive onboarding for all crew members.
Build, manage, and optimize the master schedule for all Captains, Dockmasters, and marine crew to ensure adequate coverage for daily operations and special events.
Develop, implement, and rigorously enforce comprehensive safety protocols and emergency procedures for all vessels and riverfront operations.
Lead all training initiatives for Captains and crew, including specialized training for riverfront staff.
Maintain meticulous documentation for crew training, vessel safety logs, and operational compliance, ensuring readiness for internal and external audits.
Lead the setup, organization, and execution of marine-based events, private charters, and specialized riverfront programming.
Oversee daily logistics and schedule adherence for the water taxi service, ensuring a reliable, excellent guest experience.
Work closely with maintenance teams to ensure all vessels and dock areas are presentable, safe, and fully operational.