Manager, Major Case Unit
About The Position
At FCCI, it is the personal touch of our local presence and expertise, combined with the knowledge and relationships of our agency partners, that creates a winning combination which sets us apart. We are committed to hiring the best people. If you want to work for a company you can be proud of, we want to hear from you! We are currently seeking a Major Case Unit (MCU) Manager to oversee the daily operations of the commercial major case unit team handling complex commercial claims. The selected individual will ensure that claims are handled efficiently, accurately, and in compliance with state laws and company policies. This role can be located in one of FCCI’s office locations or remotely within FCCI states.
Requirements
- Oversee the daily operations of the commercial major case unit team handling complex commercial claims.
- Ensure that claims are handled efficiently, accurately, and in compliance with state laws and company policies.
Responsibilities
- Lead team workload planning and performance, optimizing workflows and driving process improvements.
- Oversee claim operations, including reserve approvals, settlements, and compliance with authority guidelines.
- Direct litigation strategy and manage defense counsel to ensure effective, cost-conscious claim resolution.
- Analyze claim trends and performance data to inform decisions and support business objectives.
- Resolve complex claim, coverage, and service issues while ensuring strong stakeholder relationships and regulatory compliance.
Benefits
- Flexible Work Environment
- Paid Family Leave
- Competitive PTO & Holidays
- Recognition & Bonus Programs
- Medical, Vision, Dental & Life Insurance
- Employee Referral Bonus
- Paid Volunteer Time
- 401(k) Match & Profit-Sharing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
