Manager - Maintenance Oversight & Client Engagement

Trace Consulting Group•Vaughan, ON

23d•Hybrid

About The Position

Trace Maintenance Group (TMG) is the maintenance oversight division of Trace Consulting Group (TCG). TMG is an independent engineering team that works on behalf of condominium corporations to ensure their buildings are maintained properly. TMG acts as a technical oversight, verifying contractor work, reviewing quotes, and reporting to property managers and boards. The company is expanding its portfolio across the Greater Toronto Area and is seeking a client-facing individual with knowledge of building systems to join their team. This role involves field work, client interaction, and collaboration with an engineering and digital platform team.

Requirements

Strong knowledge of building systems in a high-rise residential or commercial setting. Open to either an engineering or a technical background (professional engineer, EIT, experienced building operator, chief engineer, technician, or facilities professional).
Confidence and polish in front of clients. Ability to present well, speak clearly, and engage effectively with property managers or boards of directors.
A relationship-builder at heart. Enjoy the client-facing side of the work and be comfortable representing the company and helping the business grow through the strength of those relationships.
Sound judgment and the ability to work independently in the field, knowing when to make the call yourself and when to bring in a senior engineer.
Comfort with digital tools and reporting. Comfortable working in a modern software environment.
Familiarity with health and safety requirements, building codes, and maintenance best practices.
A valid driver's license and reliable vehicle are required.

Nice To Haves

Experience in condominium or multi-residential high-rise buildings is a strong asset.

Responsibilities

Conduct regular on-site maintenance review visits across our condominium portfolio, assessing mechanical, electrical, plumbing, and life-safety systems and the quality of the contractor's work.
Identify deficiencies, verify that preventative maintenance was actually completed as specified, and flag issues before they become expensive failures.
Review contractor quotes and work orders for scope, necessity, and fair pricing, and make clear recommendations to the property manager and board.
Prepare and present findings in a way that a non-technical board can understand and act on, and bring in our senior engineers when a matter calls for deeper technical or executive involvement.
Build and maintain strong, trusted relationships with property managers, building operators, and boards, and represent TMG professionally at meetings.
Support the growth of the division by strengthening existing client relationships and helping identify where TMG can add further value, in partnership with our leadership and TCG's business development team.
Work closely with our coordination and platform engineer, who manages scheduling, digital maintenance records, and reporting support, so the two of you cover the portfolio together.
Help coordinate responses to urgent building issues when they arise, drawing on the wider Trace engineering team.

Benefits

Competitive salary with a raise structure based on performance
A bonus structure based on performance
Flexible working hours
Short day Fridays all year long
A hybrid working model (after completion of your probationary period)
A full health benefit program
Company sponsored Social Events/ trips within or out of the country
Company sponsored educational courses hosted by third parties throughout the year
In-house training with various staff
Paid mileage for travel to anywhere work related
Monthly vehicle and mileage allowance