Manager, LTC Billing & Administrative Operations

Preparing for the Future•Indianapolis, IN

7d•Hybrid

About The Position

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Manager, LTC Billing & Administrative Operations is responsible for providing people leadership and operational oversight for the billing and administrative functions that support ILFS Claims. This role ensures accurate, timely, and consistent execution of administrative and billing work while supporting service excellence and operational stability.

Requirements

Experience leading teams in an operational, administrative, billing, or claims environment.
Demonstrated ability to manage multiple teams performing interconnected work.
Strong organizational, prioritization, and problemâsolving skills.
Effective communication and relationshipâbuilding capabilities.
Ability to lead through change and support associates during transitions.

Nice To Haves

Experience in insurance, claims operations, or financial services.
Prior experience supporting workflow management or operational transitions.
Experience working in a matrixed or evolving organizational environment.

Responsibilities

People Leadership Lead, coach, and develop Billing and Administrative Associates
Set clear expectations, provide ongoing feedback, and manage performance to achieve operational and service goals.
Support associate engagement, training, onboarding, and development.
Foster a collaborative, accountable, and inclusive team culture.
Operational Management Oversee daily billing and administrative operations supporting ILFS Claims.
Ensure work is completed accurately, timely, and in compliance with established procedures and controls.
Partner with claims leadership to align administrative and billing support with claims workflows and priorities.
Monitor operational performance and address issues impacting service, quality, or timeliness.
Workflow & Capacity Oversight Manage workload distribution, staffing alignment, and capacity planning across teams.
Adjust workflows and staffing strategies to respond to changing volumes, new hires, and business needs.
Support operational readiness during organizational transitions, system changes, and process enhancements.
Collaboration & Change Support Collaborate with peers and leaders across Claims, Operations, Quality and others Support change management efforts related to continuous improvement initiatives.
Serve as a consistent point of leadership and communication for associates during periods of change.