Administrative & Billing Assistant

Aspire Wellness Center•Nottingham, MD

6d•$20 - $22•Onsite

About The Position

The Administrative & Billing Assistant provides front-line administrative support and assists with daily behavioral health billing operations to ensure efficient clinic workflows, positive client experiences, and accurate financial processes. This role supports providers, clients, leadership, and the billing department through scheduling coordination, phone coverage, insurance verification, claims support, and general administrative tasks. The ideal candidate is organized, detail-oriented, compassionate, and able to manage multiple responsibilities in a fast-paced mental health environment.

Requirements

High school diploma or equivalent required
Strong organizational skills and attention to detail
Excellent customer service and communication skills
Ability to multitask, prioritize responsibilities, and work independently
Proficiency with EHR systems, Microsoft Office, Google Workspace, and general office technology
Ability to maintain professionalism and confidentiality in sensitive situations

Nice To Haves

Associate degree preferred
Previous administrative, medical office, behavioral health, or billing experience preferred
Knowledge of insurance verification, medical billing, claims processing, or behavioral health billing preferred
Experience working in a mental health or healthcare setting
Strong problem-solving and follow-through skills
Compassionate and client-centered communication style
Ability to adapt to changing operational needs and provide cross-functional support
Reliable, proactive, and team-oriented mindset

Responsibilities

Provide consistent daytime phone coverage and respond professionally to incoming calls, client inquiries, and provider needs
Support scheduling, calendar management, appointment coordination, and timely schedule updates for providers and leadership
Assist with intake coordination, rescheduling, cancellations, and general client communication
Provide temporary operational coverage during staff absences, including maternity leave coverage and other administrative gaps
Assist with evening administrative phone coverage as needed to maintain adequate client and provider support
Serve as backup support for prior authorizations and client re-engagement efforts when primary staff are unavailable
Maintain accurate client demographic and insurance information within the EHR system
Support administrative documentation, reporting, scanning, filing, and data entry tasks
Assist leadership and clinical teams with operational and administrative projects as assigned
Assist with submitting, tracking, and monitoring insurance claims for mental health services
Verify insurance eligibility, benefits, and authorization requirements prior to services
Follow up on unpaid, denied, or outstanding insurance claims with payers
Contact clients regarding outstanding balances and payment arrangements in a professional, compassionate, and confidential manner
Post payments, reconcile accounts, and maintain accurate billing and financial records
Support accounts receivable and collections processes
Answer client billing questions and appropriately route concerns when needed
Assist with preparing billing reports and related administrative documentation
Ensure compliance with HIPAA, confidentiality standards, and organizational policies