Manager, Loss Control

Coaction Specialty Insurance Group•Morristown, NJ

1d•Hybrid

About The Position

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Requirements

7+ years P&C loss control/risk engineering experience, including 5+ years of loss control field expertise, at least 3 years managing large multi-line service accounts and vendor management.
Ability to identify loss drivers, perform loss analysis, develop/build/implement service plans.
Familiarity with state insurance regulatory requirements
Able to make decisions with and without established guidelines and provide technical support to underwriters and insureds
Experience with training, mentoring, coaching other loss control professionals.
Strong verbal/written/listening/presentation & communications skills.
Ability to work independently and as part of a team and comfortable with hybrid office environment
Strong organizational skills, attention to detail, multi-tasking abilities, and flexibility with prioritizing/re-prioritizing of tasks

Responsibilities

Ensure compliance with company policies, procedures, and industry regulations, acting as a technical resource regarding risk control matters for underwriting, claims, and insureds or potential insureds
Ensure quality surveys are completed to assist in risk selection as an integral part of the underwriting process
Develop, submit and implement state-mandated loss control plans
Respond to state-mandated loss control inspections and data calls
Keep abreast of any changes to laws and regulations which pertain to loss control
Responsible for performing account coordination, directing work, quality assurance, problem solving and solutions management
Conduct quality assurance checks and approve completed surveys for accuracy, completeness, and compliance with established standards
Address and resolve any survey-related issues or client concerns in a timely manner
Participate in or complete surveys when required
Complete recommendation letters and follow ups
Liaison between vendors, underwriting, and claims to optimize delivery of risk control services
Execute programs to aid in the reduction of controllable losses as requested by underwriters
Determine how best to align service providers based on technical skill sets
Assist in developing guidelines and tools for surveyors and services
Facilitate effective communication between field staff, clients, and internal stakeholders
Manage approval process for insureds’ consultative services and extended training programs
Assign work to vendors/consultants and ensure timely, accurate completion
Develop financial plans and budgets for Loss Control expense
Enhance and maintain Coaction’s loss control services online portal
Develop or improve processes, metrics, and best practices for survey and service delivery. Identify and implement improvements including identifying optimal uses of automation and artificial intelligence.
Prepare and deliver operational and performance reports to stakeholders and senior management.