Manager, Long Haul Technician Operations - Columbus, OH

Zayo Group•Columbus, OH

1d•$71,800 - $110,400•Hybrid

About The Position

The Manager, Long Haul Technician Operations supervises daily activities of regional employees, sets team priorities, ensures tasks are completed, and coordinates work with other managers. Reporting to the Director, Field Operations, this role builds and leads a team responsible for protecting Zayo’s long-haul fiber network, identifying infrastructure threats, preparing for restoration, and providing qualified technical support. The position is based in the Columbus, Ohio area and involves remote work and field work; the ideal candidate lives within 45 minutes of the Columbus metro area. Applicants must already be authorized to work full-time in the United States; employer-sponsored work authorization is not available. The estimated annual base salary range is $71,800–$110,400. Non-sales roles may be eligible for a discretionary annual incentive plan. The position may also be eligible for health insurance, life insurance, disability and retirement plans, and paid time off.

Requirements

Must be located within 45 minutes of Columbus, Ohio.
Must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available now or in the future.
Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, damage prevention, utility locating, and excavation risk.
Demonstrated ability to lead geographically dispersed field teams and prioritize resources according to network risk and customer impact.
Experience managing operational performance, budgets, workforce capacity, vendors, and field resources.
Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership.
Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events.
Minimum of 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience.
Minimum of 2 years of supervisory, leadership, or management experience.

Nice To Haves

Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems.
Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention.
Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field; equivalent relevant industry experience may be considered.

Responsibilities

Supervise team objectives and report performance against established goals, including MTTR, revenue, and OTP.
Hire, retain, and develop a team of 15 Field Technicians.
Develop training and mentoring programs for new and existing team members.
Coordinate with internal organizations and third parties to ensure maintenance, break-fix, and turn-up activities meet expected service levels for internal and external customers.
Work with internal teams to create, streamline, and document workflows.
Prioritize assigned work.
Monitor costs and ensure incurred costs align with the forecasted budget.
Create, monitor, and report on the assigned region’s forecasted budget.
Forecast and track inventory for the assigned region.
Administer the Zayo fleet program for the assigned region in partnership with the Fleet Manager.
Establish a disaster recovery plan for the assigned region.
Contribute to expanding Workforce Management to improve Field Operations efficiency, including work with WFM team members and systems and process development, such as Salesforce.
Establish and publish a 24/7 on-call and after-hours coverage schedule.
Work closely with the remote support team to identify, isolate, and repair network and customer impairments.