Manager, Long Haul Technician Operations [CO-Denver]

Zayo Group • Denver, CO

1d • $71,800 - $110,400

About The Position

The Manager, Long Haul Technician Operations leads a geographically dispersed team responsible for protecting Zayo’s long-haul fiber network through proactive route patrol, damage prevention, network intelligence, and emergency restoration support. The role oversees employee development, technical competency, operational performance, resource planning, and cross-functional coordination to improve network reliability while keeping route protection the team’s primary responsibility.

The manager oversees long-haul route patrol, damage prevention, construction monitoring, and approved secondary technical activities at ILA, POP, and other network locations. They coordinate field-team mobilization during significant fiber damage and customer-impacting incidents, and partner with network and operational teams to support assessment, testing, access coordination, and restoration.

This role hires, coaches, and develops technicians; establishes expectations for safety, route ownership, technical competency, communication, documentation, and accountability; and manages operational performance, budgets, workforce capacity, vendors, travel, fleet, equipment, and emergency restoration resources. The manager uses operational data to identify risks and improve processes, and serves as a connection point between field intelligence and teams responsible for network operations, maintenance, restoration, and infrastructure records.

Applicants must be currently authorized to work in the United States on a full-time basis. Employer-sponsored work authorization is not available for this position. The estimated base salary range is $71,800–$110,400 annually. Actual compensation may vary based on location, experience, skills, certifications, and business needs. Non-sales roles may be eligible for a discretionary annual incentive plan. The position may be eligible for health insurance, life insurance, disability retirement plans, paid time off, dental and vision insurance, a 401(k) savings plan, and paid parental leave.

Requirements

• Minimum 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience.
• Minimum 2 years of supervisory, leadership, or management experience.
• Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risk.
• Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact.
• Experience managing operational performance, budgets, workforce capacity, vendors, and field resources.
• Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership.
• Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events.
• Currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available.

Nice To Haves

• Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field; equivalent relevant industry experience may be considered.
• Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems.
• Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention.

Responsibilities

• Oversee long-haul route patrol, damage prevention, construction monitoring, and approved secondary technical activities at ILA, POP, and other network locations.
• Prioritize resources according to network risk, construction activity, customer impact, and route coverage requirements.
• Ensure preventive maintenance, fiber testing, alarm investigation, and facility inspections are completed by trained and authorized employees without compromising route protection.
• Use geographically positioned technicians to improve response times, reduce unnecessary dispatches, and increase operational efficiency.
• Standardize workflows, strengthen documentation, and implement systems for patrol management, locate audits, and network maintenance.
• Lead field-team mobilization and coordination during significant fiber damage events and customer-impacting network incidents.
• Coordinate with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders on damage assessment, fiber testing, access, and restoration.
• Communicate field conditions, network threats, and restoration requirements accurately and promptly.
• Conduct post-incident reviews and apply lessons learned to damage prevention and route protection strategies.
• Hire, lead, coach, and retain a geographically dispersed team of Long Haul Technicians.
• Set expectations for safety, route ownership, technical competency, communication, documentation, and accountability.
• Develop onboarding, training, certification, and mentoring programs in fiber testing, ILA/POP maintenance, outside plant assessment, locate validation, and restoration support.
• Provide performance feedback, identify development opportunities, and support succession planning.
• Establish and monitor operational KPIs for preventable fiber damage, patrol completion, construction engagement, locate accuracy, safety, restoration readiness, technical productivity, and employee development.
• Use operational data and reporting to identify risks, address performance gaps, and drive continuous improvement.
• Evaluate workforce capacity and territory coverage to determine needs for headcount, Business Partner support, and route realignment.
• Manage territory budgets, overtime, travel, vendor utilization, fleet requirements, equipment, and emergency restoration resources.
• Develop business cases for additional resources and ensure spending aligns with forecasts and business objectives.
• Build partnerships across Damage Prevention, Field Operations, NOC, Service Assurance, OSP, Engineering, Emergency Restoration, Construction, GIS/Network Records, Locate Operations, Procurement, Fleet, and external service providers.
• Connect field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records.
• Ensure work follows established safety, maintenance, change management, and escalation procedures while respecting organizational ownership and technical authorization boundaries.

Benefits

• Health insurance
• Life insurance
• Disability retirement plans
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) savings plan
• Paid parental leave
• Potential eligibility for a discretionary annual incentive plan for non-sales roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed