Manager, Long Haul Technician Operations [AZ-Phoenix]]

Zayo Group•Phoenix, AZ

1d•$71,800 - $110,400

About The Position

The Manager, Long Haul Technician Operations leads a geographically dispersed team responsible for protecting Zayo’s long-haul fiber network through proactive route patrol, damage prevention, network intelligence, and emergency restoration support. The role oversees employee development, technical competency, operational performance, resource planning, and cross-functional coordination to improve network reliability while keeping route protection as the team’s primary responsibility. The manager directs route patrol, construction monitoring, and authorized technical work at network locations, and coordinates field-team mobilization during significant fiber damage and customer-impacting incidents. The role develops technician capabilities, monitors operational performance, manages workforce and territory resources, and partners with teams across network operations, construction, restoration, and infrastructure records. Applicants must currently be authorized to work full-time in the United States. The position is not eligible for employer-sponsored work authorization. The estimated annual base salary range is $71,800–$110,400. Non-sales roles may be eligible for a discretionary annual incentive plan. The position may also be eligible for health, life, disability, retirement, and paid-time-off benefits.

Requirements

Strong knowledge of fiber optic networks, long-haul infrastructure, outside plant operations, Damage Prevention, utility locating, and excavation risk.
Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact.
Experience managing operational performance, budgets, workforce capacity, vendors, and field resources.
Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership.
Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events.
Minimum of 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience.
Minimum of 2 years of supervisory, leadership, or management experience.
Applicants must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available.

Nice To Haves

Familiarity with OTDR and fiber testing equipment, GIS, network documentation, and field workforce-management systems.
Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field; equivalent relevant industry experience may be considered.
Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention.

Responsibilities

Oversee long-haul route patrol, damage prevention, construction monitoring, and approved secondary technical activities at ILA, POP, and other network locations.
Prioritize resources according to network risk, construction activity, customer impact, and route coverage requirements.
Ensure preventive maintenance, fiber testing, alarm investigation, and facility inspections are performed by trained and authorized employees without compromising route protection.
Use geographically positioned technicians to improve response times, reduce unnecessary dispatches, and increase operational efficiency.
Standardize workflows, strengthen documentation, and implement systems to improve patrol management, locate audits, and network maintenance.
Lead field-team mobilization and coordination during significant fiber damage events and customer-impacting network incidents.
Partner with NOC, Service Assurance, OSP, Emergency Restoration, Engineering, and other stakeholders on damage assessment, fiber testing, access coordination, and restoration.
Communicate field conditions, network threats, and restoration requirements accurately and promptly.
Conduct post-incident reviews and apply lessons learned to damage prevention and route protection strategies.
Hire, lead, coach, and retain a geographically dispersed Long Haul Technician team.
Set expectations for safety, route ownership, technical competency, communication, documentation, and accountability.
Develop onboarding, training, certification, and mentoring programs covering fiber testing, ILA/POP maintenance, outside plant assessment, locate validation, and restoration support.
Provide performance feedback, identify development opportunities, and support succession planning.
Establish and monitor operational KPIs for preventable fiber damage, patrol completion, construction engagement, locate accuracy, safety, restoration readiness, technical productivity, and employee development.
Use operational data and reporting to identify risks, address performance gaps, and drive continuous improvement.
Evaluate workforce capacity and territory coverage to determine needs for headcount, Business Partner support, and route realignment.
Manage territory budgets, overtime, travel, vendor utilization, fleet requirements, equipment, and emergency restoration resources.
Develop business cases for additional resources and align spending with forecasts and business objectives.
Build partnerships across Damage Prevention, Field Operations, NOC, Service Assurance, OSP, Engineering, Emergency Restoration, Construction, GIS/Network Records, Locate Operations, Procurement, Fleet, and external service providers.
Connect field intelligence with teams responsible for network operations, maintenance, restoration, and infrastructure records.
Ensure work follows safety, maintenance, change management, and escalation procedures while respecting organizational ownership and technical authorization boundaries.