Manager, Long Haul Technician Operations - Columbus, OH

Zayo•Columbus, OH

1d•Hybrid

About The Position

The Manager, Long Haul Technician Operations supervises daily activities for a regional team of Field Technicians, setting priorities and coordinating work with other managers. The role leads a team that protects Zayo’s long-haul fiber network by identifying infrastructure threats, improving restoration readiness, and providing qualified technical support, with network protection and reliability at the center of decisions. The position reports to the Director, Field Operations and is based in the Columbus, Ohio area, working remotely and in the field; the ideal candidate lives within 45 minutes of the Columbus metro area. The manager oversees team performance against operational goals, hires and develops technicians, coordinates maintenance and repair work, and improves operational workflows. The role also manages regional budgets, inventory, fleet administration, disaster recovery planning, workforce-management development, and 24/7 on-call coverage. It works closely with internal teams and third parties to resolve network and customer impairments and support service levels.

Requirements

Must reside within 45 minutes of Columbus, Ohio.
Strong knowledge of fiber-optic networks, long-haul infrastructure, outside plant operations, damage prevention, utility locating, and excavation risk.
Demonstrated ability to lead geographically dispersed field teams and prioritize resources based on network risk and customer impact.
Experience managing operational performance, budgets, workforce capacity, vendors, and field resources.
Ability to interpret operational data, drive process improvements, and communicate effectively with employees, cross-functional partners, and senior leadership.
Strong safety orientation and demonstrated ability to lead during high-pressure network incidents and restoration events.
At least 5 years of relevant telecommunications, fiber network, OSP, Field Operations, or Damage Prevention experience.
At least 2 years of supervisory, leadership, or management experience.
Must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available now or in the future.

Nice To Haves

Familiarity with OTDR and fiber-testing equipment, GIS, network documentation, and field workforce-management systems.
Experience supporting long-haul fiber networks, restoration, utility locating, or Damage Prevention.
Bachelor’s degree in Telecommunications, Engineering, Business, Management, or a related field; equivalent relevant industry experience may be considered.

Responsibilities

Supervise team objectives and report performance against established goals, including MTTR, revenue, and OTP.
Hire, retain, and develop a team of 15 Field Technicians.
Develop training and mentoring programs for new and existing team members.
Coordinate with internal organizations and third parties to resolve maintenance, break-fix, and turn-up activities consistently at expected service levels.
Work with internal teams to create, streamline, and document workflows.
Prioritize assigned work.
Monitor costs to ensure they align with the forecasted budget.
Create, monitor, and report the assigned region’s forecasted budget.
Forecast and track regional inventory.
Administer the Zayo fleet program for the region in partnership with the Fleet Manager.
Establish a disaster recovery plan for the region.
Contribute to Workforce Management expansion, including team members and systems or process development such as Salesforce.
Establish and publish a 24/7 on-call and after-hours coverage schedule.
Work with the remote support team to identify, isolate, and repair network and customer impairments.