Manager, Logistics (North America)

NEW ERA CAP LLC•Buffalo, NY

15h•$75,000 - $95,000•Onsite

About The Position

The Manager, Logistics will support regional implementation of global initiatives by resourcing and networking with other departments to support positive outcomes in both the financial and operational arenas. You will ensure effective, efficient, and compliant shipping execution is followed on all shipments (inbound/outbound) for the region along with the coordination of other departments like customer service, sales, distribution, and trade compliance. In addition, this individual will manage and oversee the vendor network for all modes of transportation to align, leverage, and deploy logistics strategies improving the overall serviceability, scale, and pricing for New Era Cap. Our team oversees four functional groups within New Era: Logistics, Distribution, Logistics Integration, and Trade Compliance. We are responsible for managing all product movement from the time it leaves the factory until the time it is delivered to the end customer.

Requirements

Proficient in Microsoft Office, especially Excel required
Experience with the use of TMS and WMS systems
Excellent ability to communicate, follow-up, and engage with outside partners to ensure proper procedures
Demonstration to execute in timely manner in a fast-paced environment
Exercise sound independent judgment
Knowledge of multimodal solutions
Strong follow-up with attention to detail
Working knowledge of SAP
Bachelor’s degree in Supply Chain, Logistics or similar field preferred; additional experience in lieu of degree may be considered
Five (5) to Seven (7) years progressive experience in transportation, logistics or supply chain management, at least 3 years of people management experience
Customer Service or Operations management experience a plus

Nice To Haves

APICs certification a plus

Responsibilities

Manage the relationships and act as the primary point for communication between all of New Era’s logistic partners for NA (LTL, FTL, Intermodal, Air and Ocean, and the company New Era Cap)
Anticipate, analyze, and troubleshoot problems with inbound/outbound deliveries and devises cost-effective and legal solutions; and acts to implement same
Ensure optimum delivery reliability to the customer by developing efficient and effective flow processes and identifying process improvement and cost reduction strategies that are in line with business objectives
Participate in strategic planning by identifying short- and long-term strategies for transportation and cost savings
Assist in the lane level sourcing strategy with all providers and the negotiation of truckload rates with common carriers to mitigate inflation and implement cost saving projects
Ensure vendor execution against transportation requirements, meeting requirements of customers
Create and manage KPIs for logistic providers with a keen focus on budget adherence and areas of improvement
Manage freight billing process and assure that freight invoices match contracted rates and are paid accurately and timely
Ensure that all shipping complaints and feedback are handled quickly and to the satisfaction of the customer. Analyze complaints on regular basis for trends and reoccurrence. Discuss findings and recommendations with leadership to implement change
Ensure SAP routing are set up/maintained within the distribution network and SAP
Manage the logistics team (Logistics Coordinators) to execute logistics strategy and provide training, and development within the group
Counsel, consult, communicate, instruct, and monitor direct-reporting employees in acceptable practices and department and Company policies and procedures
Support Hot Market activities, related to major sporting events, that require quick turn around and urgent resolutions as needed
Keeps all sensitive matters confidential
Other duties as assigned