Manager, Linguistic Services Operations

Scotiabank•Calgary, AB

13d•Remote

About The Position

The Global Wealth Management Linguistics Services Operations Manager leads a team of translation project specialists and proofreaders, and holds ownership of the team’s technology stack. This individual thrives in a dynamic, fast-paced environment, demonstrates strong leadership and organizational skills, and excels at managing multiple complex initiatives simultaneously while consistently meeting deadlines.

Requirements

Bachelor's or master's degree in Translation
5+ years of experience managing translation services, preferably in a corporate environment
7+ years in project management
10+ years of experience in the translation industry
Complete fluency in (both written and oral in Canadian English and Canadian and Québec French
Very strong proficiency with computer assisted translation tools, MS Office, Adobe, Workfront, etc., including artificial intelligence.
Very strong proficiency with translation project management technology.
Strong coordination, and people management skills, to facilitate teamwork and coordinated execution of multiple deliverables
Very strong analytical and problem resolution skills
Excellent communication and interpersonal skills
Strong ability to work efficiently under pressure
High degree of leadership, mentoring and consulting skills

Nice To Haves

Working knowledge of Latin American Spanish is an asset.

Responsibilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Leads a team of translator project specialists and proofreaders ensuring optimized capacity in the assignment of translation projects and manages the workload based on risk and priorities.
Owns the lifecycle of all linguistic technology tools, including evaluation of new solutions, implementation, integration, upgrades, and retirement.
Champions digital transformation initiatives, including automation, AI-driven translation, and workflow optimization.
Continuously evaluates emerging technologies and trends to ensure the team remains at the forefront of linguistic innovation.
Drives strategic and continuous improvement initiatives to optimize the performance and efficiency of linguistic services, including the management and enhancement of all processes and technology tools (such as translation memories, terminology databases, CAT tools, and the team’s portal), ensuring everything is properly documented.
Gives appropriate and constructive feedback to colleagues, coaches them to increase their level of autonomy with technology, and foster peer learning.
Leads the management of complex projects that require creative and technology-driven solutions, collaborating with internal clients, technology partners, linguistics vendors, and stakeholders to set clear expectations, proactively plan ahead, and ensure the availability of resources and tools. Anticipates and resolves technological challenges with an innovative, out-of-the-box approach to project delivery.
Works with technology vendors to ensure tools performance, security and ease of use designs and delivers interactive training sessions to empower clients and stakeholders with best practices for using our technology tools and portal, ensuring they can maximize value and efficiency.
Serves as the primary resource and point of contact for colleagues, providing expert assistance and troubleshooting for any technical issues related to our tools.
Oversees the onboarding and offboarding of team members, ensuring timely access to and removal from all relevant tools, systems, and platforms, and providing the necessary training and documentation to support a smooth transition.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.