Manager, Lightning Ticket Operations
Vinik Sports Group•Tampa, FL
•Hybrid
About The Position
The Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Director of Lightning Ticket Operations, this position will take ownership of key responsibilities, collaborate across departments and bring energy and innovation to a fast-paced environment.
Requirements
- Bachelor’s Degree required in Sport Management or related field
- Proven leadership skills with the ability to motivate, coach, and develop employees
- 3-5 years of related work experience, primarily in Ticket Operations
- Technical experience with Archtics and Ticketmaster One systems required
- Strong commitment to delivering exceptional customer service and fan experiences
- Excellent attention to detail and commitment to accuracy
- Strong interpersonal skills and the ability to build effective working relationships across departments
- Excellent written and verbal communication skills
- Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
- Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
Responsibilities
- Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system
- Utilize Ticketmaster One and Archtics to support daily ticket operations execution
- Assist in setting up various Group and Single game offers
- Collaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event execution
- Perform daily financial reporting of activity through Archtics system
- Work with Marketing and Game Presentation departments on setting up for ancillary event sales
- Assist with customer service issues on game nights and over the phone
- Assist in mobile ticketing applications and processes
- Training and development of event night supervisors
- Participate in organizational and department personal development activities
- Perform other duties, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
