Ticket Operations Assistant
About The Position
The Ticket Operations Assistant position provides support and assistance in ticket resolution, order fulfillment, and ticket distribution for the Atlanta Falcons. This role is located at Mercedes-Benz Stadium in downtown Atlanta, and parking is provided. We are looking for someone who is dependable, eager to learn, comfortable asking questions, and able to provide excellent service in a fast-paced environment. Our team is committed to living our company Core Values every day. We are looking for someone who: Puts People First, Lead by Example, Give Back to Others, Listen and Respond, Include Everyone and Innovate Continuously.
Requirements
- Ability to work well in a team environment.
- Strong attention to detail with a commitment to accuracy
- Excellent time management and organizational skills.
- Ability to operate various computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster, CRM, and customized in-house ticketing system and databases.
- Excellent communication skills
Nice To Haves
- Ticketmaster Archtics experience preferred
- Ability to deliver excellent service to fans and internal stakeholders/departments
- Takes initiative to ask questions, provide updates and communicate clearly
- Willingness to learn new systems, processes, and ticketing procedures.
- Ability to work independently, prioritize tasks, and adapt quickly in a fast-paced event environment.
- Ability to multi-task and resolve conflicts efficiently
Responsibilities
- Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts
- Handles payment collections and refunds for PSL, season tickets and group orders
- Provide game-day support in the area of ticket resolution and customer service at all gates
- Assist in managing technology for game days and other events
- Assists with yearly training camp in Flowery Branch
- Provide daily support to our sales and service departments in their efforts to support our season ticket holders
- Assist in handling our internal shared inbox requests
- Aid in event building, price codes and other projects assigned by full-time associates of the department.
Benefits
- Parking is provided
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
