Manager, Legal Service Delivery (15-month contract)
About The Position
The Manager, Legal Service Delivery supports the Director, Paraprofessional Services and the Director, Legal Support Services in delivering the national mandate for Paraprofessional Services (PSG) and Legal Support Services (LSS) by overseeing high quality service delivery and team performance for PSG and LSS within their regional BLG office. In this role, the Manager provides direct leadership for regional workflow and capacity management, performance management, process improvement, technology adoption, and role specific training and development. As a key member of the national Legal Service Delivery leadership team, each Manager also contributes expertise to national initiatives, standards, and training programs. This role is a 15 month contract position.
Requirements
- Diploma in Law Clerk, Paralegal, or Legal Assistant studies
- 10+ years of experience in a legal service delivery role
- Bilingualism (English/French) – required for the Montréal office
- Excellent understanding of legal service delivery functions, with technical expertise in at least one practice area
- Demonstrated leadership and supervisory experience
- Advanced knowledge of legal matter lifecycle processes and supporting systems
Nice To Haves
- Legal Project Management (LPM) and/or Certified Human Resources Professional Designations would be considered an asset
Responsibilities
- Oversee workflow, capacity, and staffing to ensure efficient, high-quality service delivery
- Working with the Regional Group Manager, oversee regional PSG and LSS workflow, capacity, and utilization, ensuring quality of performance, equitable work allocation, and appropriate lawyer-to-support ratios.
- Monitor volume trends, optimize resourcing, and coordinate file transitions (e.g., departures/retirements)
- Manage lawyer–practice assistant pairings and support paraprofessional capacity planning
- Support workforce planning, including hiring, role design, and onboarding programs
- Contribute to recruitment, candidate assessment, and development of early talent pipelines (including student programs)
- Champion adoption of legal technology, tools, and AI solutions to enhance service delivery
- Lead process improvements to drive efficiency, accuracy, and client experience
- Support performance management, including coaching, training, and career development for Paraprofessional and Legal Support Services teams
- Participate in performance reviews, feedback processes, and compensation recommendations
- Foster a collaborative, high-performance team culture and support engagement initiatives
- Promote the firm’s hybrid working policy and manage the budget for initiatives that support culture, engagement, and team connectivity
- Act as a national subject matter expert in a designated practice area or specialty
Benefits
- A hybrid working environment with technology reimbursements to support digital working
- Certification in Legal Project Management (LPM) to support BLG’s commitment to matter commercial excellence
- Access to our market leading mentoring program
- A talent development framework that helps you develop your desired career path, including access to training and continued education opportunities
- Exceptional workplace diversity and inclusiveness programs
- A competitive compensation and benefits package, including a day off to volunteer and access to wellness platforms and programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
