Manager, Leaves and Attendance

Fred Victor Centre • Toronto, ON

3d • CA$74,217 - CA$92,781 • Hybrid

About The Position

The Manager, Leaves and Attendance is responsible for coordinating and administering employee leave, attendance, disability, and accommodation processes across the organization. This role ensures the consistent and compliant execution of leave and attendance practices within a unionized environment, including medical leaves, WSIB claims, and return-to-work coordination. The position provides guidance to managers and employees, manages documentation and tracking, and works closely with HR Business Partners, HR Operations, Payroll, and external providers to support timely and effective case management. The role focuses on operational delivery, coordination, and process consistency, while supporting more complex or sensitive cases in collaboration with HR leadership.

Requirements

• Post-secondary education in Human Resources or a related field, or an equivalent combination of education and experience
• 4 years of Human Resources experience, with a focus on leave administration, attendance tracking, or disability coordination
• Experience working in a unionized environment, with familiarity in interpreting collective agreements
• Strong understanding of applicable legislation, including Employment Standards, Human Rights, Occupational Health & Safety, and labour relations frameworks
• Experience supporting accommodation and return-to-work processes
• Proficiency with HRIS systems (ADP Workforce Now preferred) and strong Excel skills
• Strong problem-solving and decision-making skills, with the ability to handle complex or sensitive issues
• Strong organizational skills with the ability to manage competing priorities and ensure deadlines are met across multiple processes
• Excellent communication and interpersonal skills, with the ability to support sensitive employee situations
• High level of discretion and ability to handle confidential and sensitive information

Nice To Haves

• Experience in the social services sector and an understanding of the communities served is an asset

Responsibilities

• Coordinates the administration of all leave types (e.g., sick leave, statutory leaves, pregnancy/parental, unpaid leaves), ensuring processes are followed accurately and within required timelines.
• Ensures leave-related documentation is complete, accurate, and properly maintained.
• Tracks employee leave and attendance activity and follows up with managers and employees on outstanding items.
• Supports consistent application of policies, collective agreement provisions, and legislative requirements.
• Works closely with HR Operations to ensure leave-related changes are accurately reflected in the HRIS.
• Coordinates with Payroll and HR Operations to ensure timely processing of pay and benefit adjustments related to leaves.
• Tracks relief staff activity to ensure minimum shift requirements are met (e.g., 3 shifts within 90 days) and proactively follows up with managers to ensure appropriate action is taken in accordance with the collective agreement.
• Assists in tracking staffing impacts related to leaves where required.
• Coordinates WSIB claims, including reporting workplace injuries/illnesses, submitting required documentation (e.g., Form 7), and maintaining case records.
• Supports employees through Long Term Disability (LTD) processes by providing forms, explaining requirements, and liaising with providers.
• Acts as a point of contact between employees, managers, WSIB case managers, and healthcare providers to support communication and case progression.
• Tracks claim status and follows up to support timely resolution and return-to-work planning.
• Coordinates and monitors modified work and return-to-work plans related to WSIB claims, ensuring requirements are met and following up with managers as needed to support compliance.
• Coordinates return-to-work and accommodation processes in collaboration with HR Business Partners and program leadership.
• Supports the implementation of accommodation plans, ensuring documentation and communication are clear and complete.
• Liaises with internal and external stakeholders to support disability-related leaves and accommodations.
• Ensures processes align with legislative requirements and organizational policies.
• Serves as the primary point of contact for employees and managers on leave and attendance inquiries.
• Provides guidance on processes, documentation requirements, and timelines.
• Supports employees through leave lifecycle events, ensuring a consistent and supportive experience.
• Drafts, prepares, and issues leave-related correspondence, including leave approvals, extensions, and return-to-work confirmations, ensuring accuracy and alignment with policy, collective agreements, and legislation.
• Maintains leave and attendance tracking tools and ensures information is current and accurate.
• Prepares regular and ad hoc reports on attendance, absenteeism, and leave activity.
• Maintains and updates standardized templates, including leave-related correspondence and tracking tools.
• Works with HR Operations to support improvements to workflows and system use related to leave processes.
• Ensure leave and attendance processes comply with applicable legislation, including the Employment Standards Act, Workplace Safety and Insurance Act, Human Rights Code, and Occupational Health and Safety Act, as well as organizational policies.
• Maintains confidentiality of employee information in accordance with PHIPA and organizational policies.

Benefits

• Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the employer
• LTD with premiums 100% paid by employees
• Paid sick leave
• Float day
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• 4 weeks of vacation to start
• Access to employee and family assistance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree