Manager, Learning Technology

Hilton • McLean, VA

6d • Remote

About The Position

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Manager, Learning Technology, you will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. On the HR Technology & Innovation Team reporting to the Director, HR Talent Technology, you will help drive the technical direction and evolution of Hilton's enterprise learning ecosystem. Partnering closely across HR and Technology functions, this role will support the implementation, governance, and ongoing platform optimization of Hilton's learning management system (LMS). You will work with members of the Learning Technology Team and key business partners to drive key technical capabilities, including API-based integrations with external vendors and enterprise HR systems, to deliver a connected digital Team Member experience and operational efficiency at scale.

Requirements

• Five (5) years of experience in learning technology role within a global or multi‑region environment
• Three (3) years of hands‑on experience configuring and administering Learning Management Systems, including reporting, content management, and system operations
• Two (2) years of experience with importing information into a learning management system using mass upload tools, such as the Rapid Data Import tool in Cornerstone products
• API integration expertise, with hands‑on experience designing and supporting REST APIs, working with JSON and XML data formats, and implementing secure authentication protocols
• Understanding of LMS data structures, eLearning standards (SCORM, xAPI/AICC), compliance and audit reporting, and content lifecycle management
• Experience building and managing Microsoft Power Automate workflows or similar

Nice To Haves

• Bachelor's degree or higher
• Five plus (5+) years of experience with Cornerstone LMS platforms
• Experience producing security‑focused technical documentation, including architecture and application data flow diagrams for security and compliance reviews
• Experience with additional Power Platform tools such as Power Apps and Power BI
• Familiarity with Oracle HCM Cloud integrations, ServiceNow, and identity management or SSO platforms
• Cornerstone certifications or relevant technical certifications (e.g., Microsoft Power Platform, API development)

Responsibilities

• Architect, maintain, and continuously optimize the LMS technical ecosystem, including inbound and outbound integrations, APIs, data flows, and system connectivity across enterprise platforms systems and external vendors.
• Supporting platform governance for the LMS, leading configuration, technical vendor management, testing oversight, documentation standards, and reporting analytics to ensure scalable, compliant, and high-impact learning delivery globally.
• Build and support REST‑based integrations, including authentication, JSON/XML workflows, and ongoing troubleshooting
• Develop and manage automated workflows using tools such as Microsoft Power Automate, Zapier, or Informatica.
• Act as the escalation point for LMS issues across configuration, integrations, reporting, and platform analytics.
• Support the greater Learning Technology team where needed with course content and system troubleshooting.
• Partner closely across HR, Technology, and regional stakeholders to translate business and learning needs into platform capabilities and configuration decisions.
• Collaborate with LMS vendors to resolve platform issues, manage enhancement requests, and stay current on release cycles.
• Help establish and uphold a LMS governance framework including change management processes, release management cadence, and a prioritized enhancement backlog alongside key business stakeholders.
• The technical transition and ongoing optimization of a new learning management system, including data, content, and user mapping, testing coordination, launch readiness, and post-launch platform performance.
• A scalable library of Power Automate workflows to streamline LMS operations and improve learner and administrator experiences.
• LMS API integration architecture and documentation, including data flows, error handling, and specifications for Oracle HCM, ServiceNow, and other connected systems.
• Deliver reporting on platform health, adoption, migration progress, integration performance, and other key metrics.
• Review enhancements to the LMS with each planned release and perform testing to determine impacts to existing processes, connections, and integrations.
• Operational SOPs, and knowledge base documentation supporting platform stability, governance, and continuous improvement.

Benefits

• 110 nights of deeply discounted travel at Hilton hotels
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support services
• Crisis concierge services
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits (health plans, dental, vision)
• Retirement plans
• Hilton Annual Incentive (Bonus) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager