Manager, Learning Experience Design (Leadership)

Capital One • Richmond, VA

11d

About The Position

Capital One’s Enterprise Learning & Development team is seeking a forward-thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader for our enterprise leadership programs. The team brings together human-centered design principles and modern instructional design practices to create high-impact, transformative learning experiences for associates across Capital One. In this role, you will specifically drive the development of learning experiences that shape our current and future leaders, ensuring they are equipped to navigate an evolving and complex business landscape. As an empowering people leader, you will inspire a team of designers to realize the vision of our business and consulting partners. You will oversee the portfolio of learning initiatives for leadership and diversity, inclusion, and belonging (DIB) programs, aligning design efforts to the highest-impact leadership challenges. By blending human-centered design mastery with exemplary leadership, you will mentor your team in building high-impact, customer-grade journeys that cultivate essential leadership capabilities in others across the enterprise. In doing so, you will focus on leading a future-ready design workforce with the infusion of artificial intelligence tools into workflows to maximize efficiency, creativity and delivery at scale. You are trusted by the business to make strategic recommendations and build well-managed infrastructure that elevates learning for everyone from aspiring leaders to executives. Beyond shaping individual learning products and programs, you drive impact by intentionally developing the skills of your direct reports and setting the standard for learning design excellence. This role requires the ability to use a product mindset to iterate and improve learning based on data, treating every curriculum as an evolving product driven by user insights and measurable business outcomes.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of people leadership experience
• At least 5 years of experience designing and developing learning experiences across digital and in-person learning and development environments
• Applied adult learning expertise: Deep expertise in how adults learn in a large, matrixed organization, backed by hands-on experience designing and developing learning journeys across all modalities.
• Ownership and agility: The ability to work both independently and collaboratively, operating effectively in ambiguity to translate high-level leadership development needs into structured, actionable learning solutions.
• Innovation and advocacy: A strong connection to the learning and development field. You continually research, evaluate and share relevant market, industry and landscape trends to create customer-grade learning experiences and influence stakeholders to adopt innovative tools for rapid development.

Nice To Haves

• 5+ years of experience as a people leader leading Design teams
• 7+ years of experience as a learning experience designer building and designing learning experiences across digital and in-person learning environments

Responsibilities

• Drive the development of learning experiences that shape current and future leaders.
• Inspire a team of designers to realize the vision of business and consulting partners.
• Oversee the portfolio of learning initiatives for leadership and diversity, inclusion, and belonging (DIB) programs.
• Align design efforts to the highest-impact leadership challenges.
• Mentor the team in building high-impact, customer-grade journeys that cultivate essential leadership capabilities.
• Focus on leading a future-ready design workforce with the infusion of artificial intelligence tools into workflows.
• Make strategic recommendations and build well-managed infrastructure that elevates learning.
• Intentionally develop the skills of direct reports and set the standard for learning design excellence.
• Use a product mindset to iterate and improve learning based on data, treating every curriculum as an evolving product driven by user insights and measurable business outcomes.
• Own the intake and prioritization of learning design initiatives for enterprise leadership programs.
• Align team's efforts to areas of greatest leverage and business impact, creating clear project roadmaps.
• Champion designs that span all delivery modes (digital, video, classroom, virtual classroom, mobile, social) tailored specifically for leadership development.
• Continuously leverage qualitative feedback, engagement analytics, and organizational health metrics to optimize learning outcomes.
• Partner seamlessly with business leaders and HR partners to conduct needs assessments that identify critical learning needs of leaders.
• Build well-managed infrastructure to ensure learning design output is consistent with organizational guidelines and meets a high standard of learning excellence.
• Operate as a strategic thought partner to learning leaders across Capital One to ensure enterprise offerings align with the needs of the job family and line of business teams.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED