Manager, Learning Enablement Leads - Commercial Banking Operations

RBC•Toronto, ON

8d•Onsite

About The Position

Commercial Banking Operations (CBO) is recruiting a Manager, Learning Enablement, to lead a team of Learning Enablement Leads (LEL) who support CBO training needs. As the Manager of Learning Enablement Leads, your role is responsible for supporting LEL’s in their development and maintenance of effective training, delivery and ongoing training material development.

Requirements

Strong presentation, facilitation and problem-solving skills
Experience in a training or coaching capacity
Proven people leadership experience
Experience in developing training curriculum
Aptitude toward learning new software and ability to be self-taught
Ability to work with minimum supervision, under pressure and tight deadlines, to maintain a superior level of service

Nice To Haves

Learning design experience
Bilingual in English and French
Partner service focused, with a concern for order and quality
Knowledge of CBO and National Office

Responsibilities

Responsible for the coaching and development of a team of Learning Enablement Leads
Work with the appropriate stakeholders and LEL’s to establish best practices for the delivery and improvement of learning programs
Responsible for the training framework nationally, providing direction and support on training requirements and deliverables.
Develop relationships with business partners (CBO leaders, National Office, etc) to support employee development and deliver on strategic priorities.
Identify opportunities and gaps in training programs across multiple LOB