AI Learning & Curriculum Lead (Commercial Banking)

BMO•Toronto, ON

About The Position

This role helps commercial banking employees learn how to use AI tools safely, responsibly, and effectively in their day‑to‑day work. The AI Learning & Curriculum Lead sets the strategic vision as well as designs and delivers practical learning programs that build AI confidence —while ensuring we meet regulatory, risk, and data‑privacy expectations. This role blends instructional design expertise and AI fluency to create scalable learning programs that empower employees to confidently and safely use AI tools across the business. In addition, this role works closely with learning colleagues to embed relevant AI concepts and use‑cases into broader professional development curricula, while also supporting practical improvements in how learning is designed, delivered, and scaled across the team.

Requirements

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Experience in learning design and facilitation - In-depth/Expert.
Program management skills – In-depth/Expert.
Attention to detail with a focus on execution – In-depth/Expert.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Nice To Haves

Hands-on experience with generative AI tools (Copilot, OpenAI, Google Gemini, etc.).
Prior experience working in AI adoption.
Knowledge of learning technologies and authoring tools (Articulate, Rise, Captivate, LMS platforms).

Responsibilities

Identifies business needs and delivers effective learning and performance-focused programs for the assigned portfolio to support the business/group strategy.
Develops, promotes, maintains, and actively manages designated learning program(s), performing periodic reviews, analyzing program outcomes, providing insights, and making recommendations for enhancements / changes.
Ensures the effective and efficient execution of all program components, including ensuring change management and communications are in place.
Provides strategic input into business decisions as a trusted advisor.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Defines the business/group learning strategy to achieve business objectives; recommends for approval.
Conducts independent analysis and assessment to resolve strategic issues.
Acts as the prime subject matter expert for internal/external stakeholders.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
Monitors and tracks program performance, and addresses any issues.
Designs and produces regular and ad-hoc reports, and dashboards.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Investigates, analyzes, documents and mitigates program risks and advises any issues or concerns to senior leaders.
Supports the development of the learning program strategy ensuring that key goals are delivered and are aligned to overall BMO goals.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions; assesses performance gaps and recommends solutions to assigned business/group leaders on principles and programs, and the highest value learning deliverables / methods for the lowest cost.
Supports the design, development, and management of effective learning and performance-focused solutions (e.g. assesses client needs, develops the learning strategy, designs program, and identifies delivery methods and methodology).
Works on a variety of projects, initiatives and platforms / mediums to support of the execution of business strategies according to required timelines and budgets while maintaining a high level quality in all output.
Ensures the delivery of learning strategies, courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Participates in the management of vendor relationships; ensures regular reviews are in place, key performance indicators are monitored, service level agreements are met and service costs are kept within budget.
Supports the execution of strategic initiatives; includes tracking metrics and milestones.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Supports the development of tailored messaging, which may include writing, editing, and distributing communications.
Continuously monitor industry developments and continuously update programs to ensure they are competitive and effective.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.