Manager, Learning Design Innovation & Technology

Workday•Chicago, IL

1d•Hybrid

About The Position

The Learning Experience Design (LXD) team is part of Workday's Revenue Enablement organization, and we play a critical role in how Workday's global Go-To-Market (GTM) teams learn, grow, and deliver results. We design and develop the learning experiences that prepare our sellers, customer success professionals, and partners to bring Workday's solutions to life for customers around the world. Our curriculum spans product launch readiness, sales process and tools, skills development, and leadership development — all delivered through a range of formats including interactive e-learning, virtual and in-person instructor-led training, video, job aids, simulations, and assessments. We are passionate about using modern learning science and AI-powered tools to make every learning moment count. Our team is collaborative, innovative, and energized by the challenge of turning complex concepts into clear, engaging experiences that directly influence seller productivity, drive subscription revenue, and enhance the Workday customer experience.

Requirements

7+ years of progressive experience in instructional design or learning experience design in a corporate environment, working within complex global organizations
3+ years of experience in a leadership or management role, leading learning experience designers, content creators, or curriculum managers
Deep knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM), with the ability to translate these frameworks into practical, high-impact learning programs for revenue-generating teams such as Sales, Customer Success, and Professional Services
Proficient with the LXD technology landscape, including authoring tools (e.g., Sana Learn, Articulate 360 Suite, Synthesia), LMS platforms (e.g., Workday Learning, Cornerstone OnDemand), video editing software (e.g., Camtasia, Google Vids), content management platforms (e.g., Seismic, Highspot), and AI tools (e.g., Gemini, NotebookLM, Claude, ChatGPT), with experience coaching others in their use
Experienced in measuring learning effectiveness and business impact through data analysis, including defining KPIs, interpreting performance data, and using insights to refine and improve enablement programs
Skilled in managing complex, multi-workstream projects in a fast-paced global environment, including scoping, resource planning, timeline management, and cross-functional coordination
Demonstrated ability to coach and develop team members, providing clear direction, constructive feedback, and growth opportunities that help individuals build their skills and advance their careers
5+ years of experience in the technology industry, ideally in B2B enterprise SaaS
Excellent communication skills, both verbal and written, including the ability to adapt your style to different audiences, present to senior leaders, and collaborate effectively across teams

Responsibilities

Lead, mentor, and develop a global team of Learning Experience Design professionals, fostering a culture of innovation, collaboration, and excellence in instructional design
Guide the design and development of a wide range of learning assets — including interactive e-learning modules, virtual and in-person instructor-led training (vILT/ILT), videos, job aids, simulations, and assessments — using modern authoring tools and content delivery channels
Oversee scoping, management, and delivery of complex instructional design projects from start to finish, coaching the team to manage timelines, collaborators, and resources effectively
Review and validate the quality of learning content created by cross-functional teams, ensuring courses meet Workday’s learning experience standards, align with governance expectations, and support a consistent learner experience.
Scope and define Workday's learning management governance model for Revenue, CX, and Partner learning materials
Monitor and analyze key performance indicators on a monthly, quarterly, and annual basis to measure learning effectiveness and business impact, using data-driven insights to continuously improve enablement programs
Stay current with advances in learning science, instructional technology, and enablement best practices — including AI-powered development — and coach the team to adopt new approaches that enhance learner engagement