Manager, Laboratory Services

Sutter Health•Tracy, CA

1d•$150,301 - $240,490

About The Position

Manages and provides operational leadership for inpatient and/or outpatient laboratory services, which may include one or more teams supporting patient care. Plans and organizes 24/7 operations, acquiring and deploying resources to ensure effective and efficient service delivery in compliance with applicable laws, standards, and regulations. Develops and administers protocols, procedures, and practices that meet department, affiliate, operating unit, system, and external-agency requirements. Responsible for recruiting, hiring, and holding laboratory employees accountable for ongoing performance. Oversees and may directly supervise day-to-day laboratory operations, coordinating the laboratory team with affiliate operations. Prioritizes work and resolves operational problems. Provides local oversight of, and may perform, quality-related activities, including staff training and competency assessment, equipment installation, verification and maintenance, test-system quality control, non-conforming event management, customer satisfaction, licensure and accreditation, and continual process improvement. Establishes and manages capital and operational budgets to meet financial targets through effective use of personnel, resources, and supplies. The role is at Sutter Tracy Community Hospital, an acute-care hospital serving the Tri-Central Valley region.

Requirements

Bachelor’s degree in Biology, Clinical Laboratory Science, or a healthcare-related field, or equivalent education/experience; equivalent experience may be accepted in lieu of the degree.
Licensed Clinical Laboratory Scientist (CLSL).
Eight years of recent relevant experience.
Solid understanding of operations and workflows and how departmental processes affect other departments.
Demonstrated leadership, team-building, coaching, and mentoring skills, with the ability to motivate and engage others.
Clinical proficiency and knowledge to plan and coordinate patient care consistently with applicable laws, standards, and regulations.
Working knowledge of state, federal, local, and/or accreditation standards and the ability to interpret and implement applicable requirements.
Understanding of the healthcare financial environment and ability to develop and manage a budget.
Understanding of age-specific needs when providing care to the patient population served.
Tactical, analytical, and planning skills, including the ability to develop plans, identify obstacles, and resolve operational issues.
Ability to build effective working partnerships with employees, peers, and leaders to achieve business objectives.
Ability to handle confidential and sensitive issues and make sound business decisions with little direction.
Verbal, written, and interpersonal communication skills.
Ability to work in a dynamic, fast-paced environment with changing business priorities and to prioritize multiple projects while delivering quality service and business results.
Customer-service focus and ability to work with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Working knowledge of wage and hour laws.
Ability to use essential software and applications associated with the role’s duties and responsibilities.

Responsibilities

Manage and provide operational leadership for inpatient and/or outpatient laboratory services.
Plan and organize 24/7 operations, including acquiring and deploying resources.
Develop and administer protocols, procedures, and practices that comply with applicable requirements.
Recruit, hire, and manage the ongoing performance accountability of laboratory employees.
Oversee and potentially directly supervise day-to-day laboratory operations and coordinate laboratory and affiliate operations.
Prioritize work and resolve operational issues and problems.
Oversee or perform quality activities, including training and competency assessment, equipment installation, verification and maintenance, test-system quality control, non-conforming event management, customer satisfaction, licensure and accreditation, and process improvement.
Establish and manage capital and operational budgets to achieve financial targets through effective utilization of personnel, resources, and supplies.