Manager, Laboratory Services

Sutter Health•Tracy, CA

2d•$150,301 - $240,490

About The Position

Manages and provides operational leadership for inpatient and/or outpatient laboratory services, which may include one or more teams supporting patient care. Plans and organizes 24/7 operations and acquires and deploys resources to ensure effective, efficient delivery of laboratory services consistent with applicable laws, standards, and regulations. Develops and administers protocols, procedures, and practices to ensure compliance with department, affiliate, operating unit, system, and external-agency requirements. Responsible for recruiting, hiring, and holding laboratory employees accountable for ongoing performance. Oversees and may directly supervise day-to-day Laboratory operations, integrating and coordinating the Laboratory team with affiliate operations. Ensures effective work prioritization and resolution of operational problems. Provides local oversight of, and may complete, quality activities such as personnel training and competency assessment; equipment installation, verification, and maintenance; test-system quality control; non-conforming event management; customer satisfaction; laboratory licensure and accreditation; and continual process improvement. Establishes and manages capital and operating budgets to meet financial targets through effective use of personnel, resources, and supplies.

Requirements

Bachelor's degree in Biology, Clinical Laboratory Science, or a healthcare-related field, or equivalent education or experience; equivalent experience may substitute for the required degree or diploma.
Licensed Clinical Lab Scientist (CLSL).
Eight years of recent relevant experience.
Solid understanding of operations and workflows, including how departmental processes affect other departments.
Understanding of business and operational requirements and the healthcare financial environment.
Leadership skills, including team building, coaching, mentoring, and motivating others.
Clinical proficiency and knowledge to plan and coordinate patient care in accordance with applicable laws, standards, and regulations.
Working knowledge of state, federal, and local laws and accreditation standards, with the ability to interpret and implement applicable requirements.
Ability to develop and manage a budget.
Understanding of age-specific needs when providing care to the patient population served.
Tactical, analytical, and planning skills, including the ability to develop plans, identify obstacles, and resolve operational issues.
Ability to build effective working partnerships with employees, peers, and leaders to achieve business objectives.
Ability to handle confidential and sensitive issues and make sound business decisions with little direction.
Verbal, written, interpersonal, organizational, and time-management skills, including the ability to prioritize multiple projects.
Ability to work in a dynamic, fast-paced environment with changing priorities and maintain a customer-service focus.
Ability to work with a diverse population, respect cultural and linguistic differences, and foster an inclusive work environment.
Working knowledge of wage and hour laws.
Ability to use essential software and applications associated with the role.

Responsibilities

Lead and manage inpatient and/or outpatient laboratory services and associated teams.
Plan and organize 24/7 operations, acquiring and deploying resources for effective service delivery.
Develop and administer protocols, procedures, and practices that ensure compliance with applicable standards and requirements.
Recruit, hire, and manage ongoing performance accountability for Laboratory employees.
Oversee and potentially directly supervise daily Laboratory operations, coordinating the Laboratory team with affiliate operations.
Prioritize work and resolve operational issues and problems.
Oversee or complete quality activities, including staff training and competency assessment, equipment installation and maintenance, test-system quality control, non-conforming event management, customer satisfaction, licensure and accreditation, and process improvement.
Establish and manage capital and operational budgets to achieve financial targets.