Manager, Lab Moves

JLL•Mountain View, CA

4d•$126,600 - $166,360•Onsite

About The Position

The Manager, Lab Moves is to own and oversee all Lab MAC activity throughout the project life cycle. This is a people manager role and involves leading a team of four Move Coordinators. This role is responsible to align with Lab Occupancy Planners, the Delivery and Planning teams, Management and the client to ensure full visibility of the scope is shared and logistics are coordinated and communicated effectively. This role is highly interactive with the client site population. A strong customer service focus and desire to provide direct assistance to the client population is required. An understanding of lab equipment and lab operations are required.

Requirements

1-3 years of related work experience in project management, laboratory moves or large equipment moves/handling required
Strong knowledge of IT and testing lab environments preferred
Ability to develop excellent client relations, client management, and consultation skills
Superior oral and written communication skills
Ability to work independently and as part of a team
Strong attention to detail and quality
Client and customer service focused with strong organizational, technology and communication skills
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s Degree preferred
Specify preferred major: Project Management, Facilities Management, Real Estate

Responsibilities

Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures
Serves as client single-point-of-contact for day-to-day lab moves, adds, and changes, and project execution related to move management
Owns all MAC activity within lab and lab storage spaces throughout the life of the project. Accountable to provide visibility to stakeholders, to coordinate commissioning efforts with FM, to coordinate access with Security and to confirm site rules and limitations.
The Lab MAC is responsible for setting the schedule and tasklist.
Lead move planning, support with test fits, and coordination with OP’s in managing large capital projects
Must be able to lead vendors or contracted crews through a lab Move, Add, or Change.
Help manage relationships with carriers and 3rd party vendors
Experience moving lab equipment or large machinery required. Research equipment, obtain cut sheets/specs, understand dimension/service envelope for test fits, familiar with the decommissioning/commissioning efforts and provide subject matter expertise as to how equipment can best be moved safely and efficiently.
Provide superior customer service and customer support for day to day activities and questions as well as project support for large moves
Supports the maintenance of a central database housing property floor plans, space configurations, lab layouts, etc.
Ensures vendor compliance with building standards and policies, maintains and provides as-built on lab equipment and lab furniture moves
Liaison between the Lab Team and the Delivery Team. Attend meetings as needed to resolve MAC related solutioning between client and other stakeholders
Create and evaluate project reporting; provide timely and accurate project status reporting to internal and external parties.
Monitor and review workload and develop plan for identifying and meeting specific timelines
Continual process improvement and enhanced customer service
Work with Lab Occupancy Planners to understand and coordinate lab project activity.
Understand and manage site restrictions and access
Manage 3rd party carriers/vendors and conduct pre/post move walkthroughs
Provide post move support to capture day two items
Provide lessons learned on each large move and present to the client