Manager, Lab Moves

JLL•Mountain View, CA

1d•Onsite

About The Position

JLL is seeking a Manager, Lab Moves to own and oversee all Lab MAC (Moves, Adds, and Changes) activity throughout the project life cycle. This is a people manager role responsible for leading a team of four Move Coordinators. The position requires alignment with Lab Occupancy Planners, Delivery and Planning teams, Management, and the client to ensure full visibility of the scope, and effective coordination and communication of logistics. This role is highly interactive with the client site population, requiring a strong customer service focus and a desire to provide direct assistance. An understanding of lab equipment and lab operations is essential.

Requirements

1-3 years of related work experience in project management, laboratory moves or large equipment moves/handling required.
Strong knowledge of IT and testing lab environments preferred.
Ability to develop excellent client relations, client management, and consultation skills.
Superior oral and written communication skills.
Ability to work independently and as part of a team.
Strong attention to detail and quality.
Client and customer service focused with strong organizational, technology and communication skills.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s Degree preferred.
Preferred major: Project Management, Facilities Management, Real Estate.

Responsibilities

Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures.
Serves as client single-point-of-contact for day-to-day lab moves, adds, and changes, and project execution related to move management.
Owns all MAC activity within lab and lab storage spaces throughout the life of the project.
Accountable to provide visibility to stakeholders, to coordinate commissioning efforts with FM, to coordinate access with Security and to confirm site rules and limitations.
Responsible for setting the schedule and tasklist for lab MAC activity.
Leads move planning, supports with test fits, and coordinates with Occupancy Planners in managing large capital projects.
Leads vendors or contracted crews through a lab Move, Add, or Change.
Manages relationships with carriers and 3rd party vendors.
Researches equipment, obtains cut sheets/specs, understands dimension/service envelope for test fits, is familiar with decommissioning/commissioning efforts, and provides subject matter expertise on safe and efficient equipment movement.
Provides superior customer service and customer support for day-to-day activities and questions, as well as project support for large moves.
Supports the maintenance of a central database housing property floor plans, space configurations, lab layouts, etc.
Ensures vendor compliance with building standards and policies, maintains and provides as-built on lab equipment and lab furniture moves.
Acts as liaison between the Lab Team and the Delivery Team.
Attends meetings as needed to resolve MAC related solutioning between client and other stakeholders.
Creates and evaluates project reporting; provides timely and accurate project status reporting to internal and external parties.
Monitors and reviews workload and develops plans for identifying and meeting specific timelines.
Drives continual process improvement and enhanced customer service.
Works with Lab Occupancy Planners to understand and coordinate lab project activity.
Understands and manages site restrictions and access.
Manages 3rd party carriers/vendors and conducts pre/post move walkthroughs.
Provides post move support to capture day two items.
Provides lessons learned on each large move and presents to the client.