Manager, Lab Data Center Operations

T-Mobile•Bellevue, WA

19h•Onsite

About The Position

Manages highly complex, data center operations across multiple geographically distributed locations. Accountable for executing operational strategy, driving consistency, and improving efficiency in environments supporting critical testing, integration, and pre-production activities. This role leads a high-performing operations team, ensures standardized processes across sites, and delivers reliable execution in a fast-paced, evolving environment. Requires strong technical fluency in data center infrastructure—including power, electrical systems, cooling, and network hardware—to effectively oversee operations and partner with multiple engineering teams. Success is measured through operational performance, system readiness, efficiency improvements, and the team’s ability to consistently deliver results. The role also supports budgeting, resource planning, and cost management.

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
2–4+ years of experience in data center operations or critical infrastructure environments (Required)
2–4+ years of leadership experience managing teams in multi-site, 24x7 environments (Required)
Experience driving operational improvements, process standardization, and efficiency initiatives (Required)
Strong working knowledge of data center infrastructure, including power systems, electrical distribution, cooling/HVAC, and network hardware
Ability to develop, coach, and manage team performance in a multi-site environment
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Experience leading distributed teams and managing remote operations (Preferred)

Responsibilities

Lead and Develop Talent: Manage, coach, and develop a geographically distributed team; set clear expectations, drive accountability, and support a high-performance culture
Execute Operational Excellence: Implement and enforce standardized processes, procedures, and performance metrics to ensure consistency and efficiency across all locations
Deliver Results: Monitor and manage key performance indicators (KPIs), service levels, and operational goals; take ownership for team performance and outcomes
Manage Multi-Site Operations: Oversee day-to-day operations across multiple data center locations, ensuring alignment to standards and consistent execution
Infrastructure Oversight: Provide operational oversight of data center infrastructure including power, electrical systems, cooling, and network hardware to ensure reliability and performance
Incident and Problem Management: Manage escalations, support root cause analysis (RCA), and drive resolution of operational issues
Continuous Improvement: Identify and implement process and operational improvements to increase efficiency and effectiveness
Cross-Functional Collaboration: Partner with engineering, network, and infrastructure teams to support system readiness and operational needs
Customer Focus: Deliver responsive, high-quality support to internal stakeholders with a strong sense of urgency and accountability
Workforce & Resource Planning: Manage staffing plans, shift coverage, and resource allocation to support 24x7 operations
Budget & Cost Awareness: Support budget management, track expenses, and identify and drive opportunities for cost efficiency
Ensure Compliance & Standards: Maintain adherence to operational, safety, and organizational standards across all locations