Data Center Operations Manager

EOS•New Albany, OH

7h•Onsite

About The Position

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services. We are scaling fast and building an operating model that creates real career opportunity. The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3-6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day. This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for is the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.

Requirements

3+ years managing a team directly (hired, ran performance conversations, drove disciplinary processes).
24x7 or shift-based operations experience (scheduling, callout coverage, handoffs, discipline to run a shift cleanly).
A track record of holding people accountable in a way that builds respect, not resentment.
Calm under pressure: respond with clarity when something goes wrong on your shift.
The instinct to resolve at your level first, not forward it upward.
Experience managing people, equipment, and shift operations under pressure.
Ability to enforce standards and earn respect through competence and follow-through.
Experience owning 24x7 operations, ticket discipline, escalation chains, and shift handoffs.
Experience running large crews on rotating shifts where downtime has real consequences.
Metric-driven and comfortable with accountability culture.
Experience in high-volume, shift-based, metric-heavy, people-intensive environments.
Instant technical credibility with the team and ability to hold skilled tradespeople accountable.
Leadership fundamentals matter more than the environment.

Nice To Haves

Data center operations experience with people management depth.

Responsibilities

Manage Zone Leads: scheduling, performance management, development, corrective feedback.
Ensure shift's SLA delivery: ticket resolution within contracted window across your zone cluster.
Foster EOS culture on the floor: standards, recognition, accountability and the team's sense of belonging.
Provide written shift handoffs for every transition.
Manage surge response.
Exhibit escalation discipline: resolve at your level; escalate what genuinely requires it.