Manager, Key Accounts
About The Position
The Key Account Manager is responsible for driving retail and E-Retail sales growth for assigned U.S. accounts through strategic account planning, disciplined execution and strong retailer partnerships. Reporting to the Director, Sales Administration & Key Account Management, this role translates brand and account strategies into commercial plans, manages day-to-day account operations, and coordinates launches, programs, inventory and digital assets across internal teams and retailer partners. Team context: Individual contributor partnering closely with Sales, Marketing, E-Retail, Education, Field Sales, Visual Merchandising, Supply Planning and retailer merchant and planning teams. Account context: Supports assigned key retail and E-Retail accounts across the U.S. business. Purpose: Deliver account sales objectives, strengthen retailer relationships and ensure accurate, timely execution of launches, events, promotional programs and ongoing business priorities.
Requirements
- Bachelor’s degree in Business, Marketing or a related field preferred, or equivalent professional experience.
- 7+ years of account management, retail planning or commercial experience in luxury beauty, fragrance or a related premium consumer category.
- Fluent English required.
- Strong proficiency in Microsoft Excel and PowerPoint; experience with retailer portals, sales reporting and digital asset or content-management tools.
- Demonstrated ability to develop account plans, execute retail events and programs, analyze sales and inventory, manage allocations and orders, and navigate department store and specialty retail operating practices.
- Commercially driven, highly organized and detail-oriented; strong written and verbal communicator; collaborative, proactive and adaptable; exercises discretion and sound judgment when handling confidential information.
Responsibilities
- Develop account plans and strategies that align brand priorities with retailer objectives and identify opportunities to grow sell-in and sell-through.
- Build productive relationships with retailer merchants, planners, business managers, digital teams and visual merchandising partners.
- Understand and communicate each account’s strategy, operating practices, trade calendar, key events and business priorities to internal stakeholders.
- Lead follow-up from retailer meetings and requests, ensuring clear ownership, timely communication and effective execution.
- Own achievement of retail and E-Retail sales goals for assigned accounts and proactively identify opportunities to accelerate performance.
- Develop and communicate seasonal trade calendars and commercial plans for assigned E-Retail accounts.
- Maximize brand exposure across retailer digital channels, partnering with Marketing on core and incremental opportunities.
- Monitor monthly, seasonal and full-year sales performance; analyze results, competitive activity and exposure effectiveness and adjust plans accordingly.
- Manage day-to-day account operations and coordinate the execution of corporate programs across the Sales organization.
- Ensure the timely delivery of product launch, campaign and site-merchandising assets to each retailer.
- Maintain account calendars, written confirmations, demonstration agreements and other required account documentation.
- Coordinate and communicate key account initiatives, decisions and status updates through regular cross-functional meetings.
- Track E-Retail orders and partner with internal teams to resolve execution issues and protect launch and program timing.
- Monitor inventory levels and stock mix by account and door, identifying risks and opportunities and recommending actions.
- Manage allocations by door for promotional items, including gifts and promotional sets.
- Track retail sales and invoiced turnover, maintain accurate account reporting and communicate insights to stakeholders.
- Share retailer learnings, competitive intelligence and performance insights to strengthen account plans and commercial decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
