Manager, Key Accounts
About The Position
The Key Account Manager is responsible for driving retail and E-Retail sales growth for assigned U.S. accounts through strategic account planning, disciplined execution and strong retailer partnerships. Reporting to the Director, Sales Administration & Key Account Management, this role translates brand and account strategies into commercial plans, manages day-to-day account operations, and coordinates launches, programs, inventory and digital assets across internal teams and retailer partners. This is an individual contributor role partnering closely with Sales, Marketing, E-Retail, Education, Field Sales, Visual Merchandising, Supply Planning and retailer merchant and planning teams. The role supports assigned key retail and E-Retail accounts across the U.S. business. The purpose of this role is to deliver account sales objectives, strengthen retailer relationships and ensure accurate, timely execution of launches, events, promotional programs and ongoing business priorities.
Requirements
- Bachelor’s degree in Business, Marketing or a related field preferred, or equivalent professional experience.
- 7+ years of account management, retail planning or commercial experience in luxury beauty, fragrance or a related premium consumer category.
- Fluent English required.
- Strong proficiency in Microsoft Excel and PowerPoint; experience with retailer portals, sales reporting and digital asset or content-management tools.
- Demonstrated ability to develop account plans, execute retail events and programs, analyze sales and inventory, manage allocations and orders, and navigate department store and specialty retail operating practices.
- Commercially driven, highly organized and detail-oriented; strong written and verbal communicator; collaborative, proactive and adaptable; exercises discretion and sound judgment when handling confidential information.
Responsibilities
- Develop account plans and strategies that align brand priorities with retailer objectives and identify opportunities to grow sell-in and sell-through.
- Build productive relationships with retailer merchants, planners, business managers, digital teams and visual merchandising partners.
- Understand and communicate each account’s strategy, operating practices, trade calendar, key events and business priorities to internal stakeholders.
- Lead follow-up from retailer meetings and requests, ensuring clear ownership, timely communication and effective execution.
- Own achievement of retail and E-Retail sales goals for assigned accounts and proactively identify opportunities to accelerate performance.
- Develop and communicate seasonal trade calendars and commercial plans for assigned E-Retail accounts.
- Maximize brand exposure across retailer digital channels, partnering with Marketing on core and incremental opportunities.
- Monitor monthly, seasonal and full-year sales performance; analyze results, competitive activity and exposure effectiveness and adjust plans accordingly.
- Manage day-to-day account operations and coordinate the execution of corporate programs across the Sales organization.
- Ensure the timely delivery of product launch, campaign and site-merchandising assets to each retailer.
- Maintain account calendars, written confirmations, demonstration agreements and other required account documentation.
- Coordinate and communicate key account initiatives, decisions and status updates through regular cross-functional meetings.
- Track E-Retail orders and partner with internal teams to resolve execution issues and protect launch and program timing.
- Monitor inventory levels and stock mix by account and door, identifying risks and opportunities and recommending actions.
- Manage allocations by door for promotional items, including gifts and promotional sets.
- Track retail sales and invoiced turnover, maintain accurate account reporting and communicate insights to stakeholders.
- Share retailer learnings, competitive intelligence and performance insights to strengthen account plans and commercial decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
