Key Accounts Manager

Operation Warm•Thornbury Township, PA

About The Position

The Key Accounts Manager is responsible for supporting designated corporate accounts that have intricate operational needs, ensuring effective cross-departmental project management. Additionally, they are tasked with supporting the cultivation of a long-term, mutually beneficial, and trustworthy relationship with their account. This position does not have supervisory responsibilities.

Requirements

BA or BS undergraduate degree
1-3 years project or account management (donor/client facing) experience
Strong organizational skills, with a focus on attention to detail and accuracy
Project management experience, with the ability to juggle multiple priorities and meet deadlines
Demonstrated proficiency in CRM or project management systems (e.g., Salesforce, DonorPerfect, Asana)
Analytical skills with the ability to interpret data and develop data-driven strategies
Experience working with nonprofit organizations
Highly proficient in Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, OneNote)
Ability to think strategically and follow through tactically with a strong sense of accountability.
Proven ability to build and maintain strong relationships with diverse stakeholders
Excellent communication skills, both written and verbal, with a demonstrated ability to articulate stories and complex ideas clearly
Strong grasp of sales concepts
Experience in preparing and presenting to an audience
Unwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation Warm

Nice To Haves

Spanish language proficiency a bonus/is preferred

Responsibilities

Collaborate cross functionally across Operation Warm departments (Partnerships, Marketing, Programs, Customer Service, Accounting, Operations) to ensure seamless program execution and drive partner satisfaction and growth
Use project management tool to manage project tasks and meeting agendas
Manage Partner communication utilizing approved communication, project management tools, and templates
Act as knowledge point and remain abreast of all current partner and team activities
Ensure that all required data is captured in Salesforce. Accurately and fully maintain all relevant partner records in Salesforce
Maintain reports for internal and external use that accurately track data captured, and identify exceptions, data errors or omissions
Train partners to access and utilize reports and tools on custom partner portal and answer partner questions as needed
Create and deliver formal and informal presentations in small and large environments (both in-person and virtual)
Provide regular account updates to Director of Key Accounts on all partner KPIs
Work with assigned partner to renew and expand current funding level to meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunities
Work harmoniously with all Operation Warm departments to exceed personal and organizational goals
Attend (occasionally lead) and participate in Operation Warm in-person events
Contribute to annual planning efforts and strategy development as requested by manager
Other duties, as assigned