Manager IV, Customer Engineer (M4)

Applied Materials • Chandler, AZ

9d • $112,000 - $154,000 • Onsite

About The Position

Manager IV, Customer Engineer (M4) at Applied Materials. Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. They design, build and service cutting-edge equipment that helps customers manufacture display and semiconductor chips. Applied enables exciting technologies like AI and IoT. This role is for someone who wants to push the boundaries of materials science and engineering to create next-generation technology and deliver material innovation that changes the world.

Requirements

• Works on issues where analysis of situation or data requires review of relevant factors.
• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives.
• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.
• Exercises judgment within defined procedures and policies to determine appropriate action.
• Erroneous decisions or failure to achieve results will cause delays in schedules.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Responsibilities

• Develops and maintains customer relationships with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees on business, new hires, and new products. Can invite guest speakers.
• Initiates reports necessary for the business. Acts as the prime interface with the Product Divisions for tech support, training, spares, and reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program to ensure all new engineers have a defined mentor.
• Executes escalation procedures.
• Responsible for account planning with the District Sales Engineer. Provides support plans for system sales to CSD Management, Sales, and Field Engineering. Responsible for the financial forecast for his/her district. Responsible for cost efficiency within the district, measured by the financial result.
• Responsible for system installation, including planning, reporting, execution, pre-facility meetings, start-up meetings, and process support identification.
• Manages RMA procedures. Measures the effectiveness of engineers. Manages accuracy, understanding, and update of Customer Engineer hours tracking. Performs personal cross-checks and signatures, measures customer engineers, and takes corrective action with customer engineers.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Empowerment to push boundaries and learn every day in a supportive leading global company.
• Programs and support that encourage personal and professional growth and care for employees at work, at home, or wherever they may go.
• Comprehensive benefits package.
• Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed