Manager, IT Systems

Clio•Vancouver, BC

8d•CA$151,600 - CA$227,200•Hybrid

About The Position

Clio is seeking a Manager, IT Systems to join their IT team. This role is available to candidates across Canada (excluding Quebec). If local to one of Clio's hubs (Burnaby, Calgary, or Toronto), candidates will be expected to be in office a minimum of two days per week for Anchor Days. The IT Systems team operates at the intersection of emerging technology and operational scale, using a modern tech stack and experimenting with novel solutions to solve complex problems. Their mission is to eliminate friction by replacing tedious manual tasks with robust, scalable automation frameworks. This role offers a high degree of autonomy to shape strategy and influence the technical culture of the broader organization. The Manager, IT Systems will lead a team of integration and automation engineers, own the technical roadmap, set standards for integration design and delivery, and partner with teams organization-wide to identify where automation creates the most value. The role requires strategic thinking about the team's direction while maintaining a strong technical bar. The individual will be the primary people leader for IT Systems' integrations and automation function, responsible for hiring, developing, and retaining a high-performing team.

Requirements

Proven experience leading a team of systems, platform, or integration engineers in a technical people management role.
Hands-on background in IT systems engineering or development, with an understanding of how integrations, automation pipelines, and SaaS administration work.
Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts.
Practical familiarity with iPaaS platforms (Workato, Okta Workflows, or similar), Infrastructure-as-Code (Terraform), cloud infrastructure (AWS), and CI/CD tooling (GitHub Actions, Buildkite).
Experience administering and integrating core SaaS platforms such as Google Workspace, Okta, Slack, and others common in a modern enterprise environment.
Comfort working across API standards (REST, GraphQL) and authentication mechanisms.
Strong cross-functional collaboration skills, including building trust with stakeholders outside IT, translating ambiguous problems into well-defined projects, and communicating progress clearly.
Experience with hiring, performance coaching, and developing engineers at different levels of seniority.
Ability to balance strategic thinking with operational discipline.

Nice To Haves

Experience in a high-growth SaaS or technology company where the pace of change demanded rapid iteration and strong prioritization.
Experience contributing to or leading a migration, consolidation, or integration effort at a company that has undergone an acquisition or significant organizational change.

Responsibilities

Own and drive the technical roadmap for IT Systems integrations and automation, identifying opportunities to eliminate manual work, reduce operational risk, and accelerate velocity.
Partner with teams and departments across the organization to understand bottlenecks and pain points, translating them into well-scoped automation and integration projects.
Set and maintain technical standards for the team's work, including code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery.
Serve as a key escalation point and technical sounding board for the team during the design and implementation of complex integrations.
Manage vendor relationships for the tools the team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
Collaborate closely with other IT leads to ensure consistent delivery and a cohesive employee experience globally.
Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function.
Lead, hire, and develop a team of integrations and automation engineers, fostering an environment where the team can do their best work through coaching, feedback, and clear expectations.