Manager IT Systems
About The Position
The Manager of IT Systems & Applications is responsible for providing direction, day-to-day coordination, and HR oversight to the application team. This role involves managing the support, design, instruction, and ongoing optimization of specific applications. Key duties include direct management of analysts, identifying and mitigating project risks, supporting application users, and assisting in the implementation of application projects. The manager will lead a team supporting outpatient specialty applications such as Epic ClinDoc, Epic Stork, Epic Rehab (IP), and integrated solutions like IV Pumps, Virtual Care, Transfer Center, Staffing Modules, and Clinical Decision Support tools.
Requirements
- BA/BS degree (or equivalent)
- 7+ years experience, either in operational or IT applications support for applicable business area.
- 5+ years in IT implementing and supporting applications.
- Knowledge of clinic-based provider, nurse, clinician workflows and best practices.
- Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
- Excellent oral and written communication skills.
Nice To Haves
- Applicable Epic certifications (EpicCare Inpatient Clinical Documentation, Stork, Rehab and Specialty Content badges)
- Experience working in a healthcare environment
- Experience in data analysis and report generation.
Responsibilities
- Works with TCS (Technology & Consumer Services) leadership team to collect, analyze and document technical, clinical or business operations artifacts and translate problems into solution-oriented initiatives.
- Responsible for developing and monitoring the development roadmap for the applications in assigned area.
- Responsible for employment related decision making in conjunction with department Director.
- Responsible for team member performance evaluations, merit and promotion decisions.
- Provides mentorship to team in areas of application support and leadership development.
- Develops and fosters relationships with business stakeholders.
- Continually seeks opportunities to increase customer satisfaction.
- Responsible for defining work assignment and workload management for team(s).
- Escalation point for issue resolution related to area of influence.
- Assists with departmental budget planning and resourcing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
