Manager IT Infrastructure Systems

Valeris • Morrisville, NC

1d • Onsite

About The Position

The Network Operations Center (NOC) and Systems Administration team is responsible for leading 24x7 IT operations to ensure the availability, performance, and security of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role oversees centralized monitoring, incident response, and service management while providing technical leadership for system administration monitoring spanning Azure, identity management, M365, and core infrastructure platforms. The position drives operational excellence through ITIL-aligned processes, automation, and standardized runbooks, while delivering clear communication during incidents and maintaining accountability for service levels, system health, and continuous improvement.

Requirements

• 8+ years in IT Infrastructure / Operations (with leadership experience)
• Strong expertise across Azure (IaaS/PaaS, governance)
• Strong expertise across Networking (firewalls, routing, load balancing)
• Strong expertise across Enterprise systems (AD/Entra, M365, VMware)
• Experience with monitoring platforms (e.g., Datadog)
• Knowledge of automation and scripting (PowerShell, Python preferred)
• Strong ITIL experience (Incident, Problem, Change)
• Experience managing NOC or enterprise operations teams
• Proven ability to drive operational transformation and standardization
• Strong communication skills for executive and technical audiences

Nice To Haves

• Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Flexibility to travel as needed is preferred.

Responsibilities

• Lead 24x7 monitoring operations for network, infrastructure, cloud, and SaaS systems.
• Ensure visibility across Network (LAN/WAN, firewalls, load balancers), Servers, compute, storage, databases, Azure IaaS/PaaS and SaaS platforms (M365, etc.).
• Establish service-level monitoring aligned to business services and dependencies.
• Oversee alerting strategy (thresholds, anomaly detection, service impact).
• Drive end-user experience monitoring and SaaS observability.
• Own escalation model and execution of Incident management, Problem management (root cause analysis), and Change coordination.
• Ensure all incidents include business impact, root cause, and resolution actions.
• Lead P1/P2 incident response, including bridge calls and leadership communications.
• Drive MTTR reduction and SLA adherence.
• Oversee enterprise system administration monitoring across Cloud Platform (Azure), Identity & Access (Entra/AD), M365 Administration, Infrastructure (VMware, storage, backups, patching), Security & Certificates, and Monitoring & Tooling.
• Establish and maintain standardized runbooks for all operational processes.
• Integrate with ServiceNow knowledge base and workflows.
• Drive automation and self-healing capabilities, including service restarts and system cleanup/recovery actions.
• Ensure continuous update and governance of operational documentation.
• Define and enforce operational KPIs and dashboards, including system health and availability, incident and outage metrics, and SLA compliance and MTTR.
• Deliver real-time operational dashboards and executive reporting.
• Identify trends, recurring issues, and prevention strategies.
• Own incident communication framework (P1/P2/P3 severity levels).
• Ensure business-impact messaging (users impacted, workaround, ETA).
• Coordinate with Application teams, Cloud/DevOps teams, and Vendors and SaaS providers.
• Provide post-incident reports and continuous improvement actions.
• Standardize operational processes across NOC and Systems teams.
• Improve monitoring coverage, alert quality and noise reduction, and ticket lifecycle management.
• Align to ITIL best practices and governance model.
• Drive accountability across infrastructure operation.
• Lead NOC and Systems Administration teams.
• Define roles, responsibilities, and escalation paths.
• Build a culture of accountability, operational excellence, and continuous improvement.
• Identify skill gaps and support training for modern cloud/NOC operations.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed