Manager, IT Solutions Delivery – Underwriting

iA Financial Group•Montreal, QC

4d•Hybrid

About The Position

Build the future with us Are you passionate about transforming information technology and want to contribute to the modernization of core systems in individual insurance? As Manager, IT Solutions Delivery – Underwriting, you will play a key role in accelerating the transformation of critical systems in a context that combines legacy systems, modernization, and artificial intelligence. This position represents a unique opportunity to have a tangible impact on the quality, speed, and reliability of delivered solutions, while helping to build high-performing teams in a collaborative and innovative environment.

Requirements

Demonstrates inspiring leadership, critical thinking, curiosity, creativity, and strong influencing skills
Has solid experience in DevOps, IT solution delivery, and Agile/Lean methodologies
Is capable of assessing technical quality (architecture, code, automation) and managing technological risks
Thrives in complex, evolving, and multidisciplinary environments
Has a minimum of 10 years of relevant experience, including at least 3 years in managing technical teams
Advanced level of French required
Intermediate level of English required to communicate with external vendors and actively participate in committees with them on a regular basis

Nice To Haves

Previous experience as a developer, technical lead, or architect
Certifications (SAFe, DevOps, AWS/Azure, ITIL)
Proficiency with tools (Azure DevOps, Jira, Git, CI/CD, monitoring tools)

Responsibilities

Managing and mobilizing a multidisciplinary team (employees and external partners) to ensure optimal IT delivery performance
Planning, prioritizing, and balancing workload in collaboration with stakeholders (RTE, project managers, leaders)
Being accountable for IT solution delivery, service quality, and the operational performance of teams
Driving development teams toward future-ready practices by accelerating the integration of AI and automation at the core of processes
Leading the adoption of DevOps practices (CI/CD, automation, observability) and continuously improving delivery processes
Establishing and monitoring performance indicators (e.g., DORA metrics) to optimize efficiency and identify pain points
Ensuring the management of critical incidents, escalations, and post-mortems to improve system reliability
Aligning priorities, strategies, and practices with various IT teams and business partners
Contributing to system modernization and the management of technical debt within IT assets