Manager, IT Solutions Delivery

iA Financial Group•Montreal, QC

5d•Hybrid

About The Position

As a Manager, IT Solutions Delivery, you will play a key role in evolving delivery practices, enhancing operational performance, and implementing reliable and scalable technology solutions within the Individual Insurance ecosystem. This position is a great opportunity to showcase your leadership and technology delivery skills while supervising a team and contributing directly to operational efficiency. You will be part of an environment undergoing transformation, where people, collaboration, and the development of technological capabilities are at the heart of our priorities, fostering innovation and sustainable performance.

Requirements

Mobilizing leadership, autonomy, initiative, and managerial courage
Ability to communicate effectively in complex, ambiguous, and constantly evolving environments
Ability to assess the quality of technical deliverables (code reviews, architecture, automated testing strategies) and identify technical risks and technical debt
Strong influence, persuasion, and negotiation skills, enabling effective engagement with multiple stakeholders
Collaboration, teamwork, and interpersonal skills, fostering strong and lasting professional relationships
Strong ability to organize and prioritize work, while simultaneously managing multiple complex initiatives with tight deadlines and shifting priorities
Proactive mindset with the ability to anticipate issues, propose innovative solutions, and act strategically when needed
Solid experience managing complex technology initiatives, including delivering solutions in Agile, Lean, and DevOps environments, with a strong understanding of IT ecosystems and related domains
Ability to engage, develop, and support specialized teams, while acting as a coach to peers and collaborators
Broad understanding of sector and organizational challenges, with a high tolerance for ambiguity in transformation contexts
Advanced level of English proficiency is required, as the role involves communicating daily with English-speaking clients and partners across Canada through emails and virtual meetings

Responsibilities

Manage employees and contractors under your supervision, acting as a first-level manager while fostering engagement and professional development
Ensure effective workload management in collaboration with the RTE and project manager to optimize delivery organization efficiency
Act as a tactical and operational IT point of contact for various business sectors, including IT leadership, regarding offered solutions and services
Be accountable for the delivery of technology solutions, service quality, and the overall performance of your team
Oversee operational effectiveness and contribute to achieving sector objectives
Coordinate delivery activities while managing dependencies and aligning with business priorities
Contribute to continuous improvement of work practices and optimization of delivery processes
Act as an owner for certain IT assets, ensuring their proper management and evolution
Foster a collaborative, high-performance work environment aligned with technological and organizational priorities