J-1893 - Manager, IT Programs

Phaxis•Orlando, FL

About The Position

Works across multiple business areas to manage IT and business deliverables associated with a program, and coordinates project demand across the program or portfolio, including resource demand, dependencies, scheduling, and estimation. Partners with sponsors to incorporate business execution and progress tracking into the overall program or portfolio. Creates and executes complex program and project work plans using Waterfall, Agile, or other methodologies. The role leads communication with business and IT leadership, project managers, project teams, customers, vendors, and sponsors; facilitates portfolio and program reviews; and provides information for audits, status reports, and review meetings. It manages program and project schedules, budgets, expenditures, risks, issues, and changes, and oversees vendor relations and procurement. The position also promotes improvements to IT Project Management Office scheduling practices, standards, policies, and strategic road-mapping. The position has high decision-making authority over program or portfolio scope, schedule, and cost, with decisions documented through PMO processes and appropriate governance or change management procedures. It has moderate autonomy for schedule and budget decisions, with guidance from sponsors, finance, and IT leadership, and full autonomy over work plans and communication plans. Its decisions can affect project resource workloads and delivery of key benefits across multiple programs, each potentially comprising two to five projects. Program schedules typically range from 2 to 36 months. Travel is not required. Supervisory/people leadership responsibility: none.

Requirements

10+ years of experience in project and/or program management, including team development, PMO experience, and leadership of large programs.
7+ years of experience in an information technology capacity, with understanding of applications, databases, networking, telecommunications, and connectivity.
Bachelor’s degree in computer science, a related discipline, or equivalent.
Project Management certification or equivalent training.
Strong leadership, facilitation, negotiation, mentoring, and personnel-management skills.
Strong communication skills and ability to present to executive-level management.
Experience leading or managing resources, including development plans, coaching and mentoring, and conflict resolution.
Experience managing program-level and project financials, schedules, scope, and risks using established methodologies.
Experience managing internal and external client expectations for program requirements and deliverables.
Experience leading large, diverse IT project teams in a matrix environment, including internal resources, vendors, onsite and co-located teams, and successful completion of complex programs.
Experience leading medium- to large-scale application development or infrastructure deployment projects.
Knowledge of multiple systems development life cycles, including Iterative, Agile, and Waterfall.
Strong understanding of enterprise-wide infrastructure platforms and services, security, and compliance policies and procedures.
Experience managing procurement for large projects, including identifying procurement and vendor needs, selecting vendors, managing relationships, and monitoring performance.
Master-level experience or proficiency with the MS Office Suite, including Visio, Excel, PowerPoint, and Outlook.
Proficiency with Clarity, Jira, and Confluence.

Nice To Haves

At least 1 year of experience with Agile projects is preferred.

Responsibilities

Oversee continuous communication about program or portfolio status with business and IT leadership, project managers, project teams, customers, vendors, and sponsors.
Facilitate portfolio and/or program reviews and provide information for audits, status reports, and review meetings.
Partner with sponsors to provide program progress and status updates to executive leadership.
Lead project managers in program and project financial management, including planned and actual schedules and resource utilization; compile financials for program- and portfolio-level reporting.
Manage program and project expenditures, including capital and expense.
Oversee vendor relations and procurement associated with the program.
Manage issues, risks, and changes using agreed-upon PMO processes and tools; serve as an escalation path or senior advisor to project managers.
Improve and apply scheduling techniques and standards, identify critical paths and potential risks, enforce standards, and guide project managers and coordinators.
Facilitate and participate in the ongoing development and execution of strategic road-mapping for IT PMO practices and policies.
Manage project demand across business areas and IT, including resource demand, project dependencies, scheduling, and estimation.
Create and execute complex program and project work plans using methodologies such as Waterfall and Agile.
Manage program and project scope, schedules, financial costs, and risks using established methodologies.